Cody Smyly
Florence,SC
Summary
Proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset. Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
11
11
years of professional experience
Work History
Lead CSR
FinishMaster Automotive & Industrial Paint
03.2016 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Resolved concerns with products or services to help with retention and drive sales.
- Reviewed associate performance to identify training needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
General Laborer
Porkies Saloon & Night Life
07.2012 - 12.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Performed general housekeeping and cleaning tasks.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Job duties include door man, bouncer, bar back, DJ, inventory, minor bartending and bar maintenance.
Assistant Manager / Sales & Services
Den Dock Express
07.2012 - 11.2016
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Generated sales report to help upper management make effective decisions and sales plans.
- Completed store opening and closing procedures by counting drawers and managing security.
- I ran my own mobile branch and did on site contracts.
General Laborer
Volkswagen Of Florence
01.2014 - 07.2015
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Performed general housekeeping and cleaning tasks.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
Education
High School Diploma -
Provost Online Academy
Florence, SCSkills
- Complaint Resolution
- Administrative and Office Support
- Cultural Awareness
- Financial Transactions
- Customer Support
- Team Performance
- Interdepartmental Collaboration
- Financing Application Management
- Consultative Selling Techniques
- Lead Qualification
Timeline
Lead CSR
FinishMaster Automotive & Industrial Paint
03.2016 - Current
General Laborer
Volkswagen Of Florence
01.2014 - 07.2015
General Laborer
Porkies Saloon & Night Life
07.2012 - 12.2016
Assistant Manager / Sales & Services
Den Dock Express
07.2012 - 11.2016
High School Diploma -
Provost Online Academy
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