Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cody Snider

Columbus

Summary

With over 3 years of experience excelling in conflict resolution and customer retention. Demonstrates strong skills in sales strategies and data analysis, effectively utilizing team collaboration and problem-solving to enhance customer advocacy. Focused on delivering exceptional service and fostering team leadership, aspiring to drive positive outcomes in high level customer interactions.

Overview

7
7
years of professional experience

Work History

Account Manager, Owner Services

NetJets
10.2023 - Current
  • Manage high-level client accounts, ensuring unique and luxurious experiences through individual personalized service.
  • Enhanced service delivery, leading to increased client engagement and loyalty.
  • Provide elevated hospitality for our Owners
  • Resolved complex client issues through case management, achieving measurable improvements in service quality and ensuring excellence
  • Collaborated with cross-functional teams to optimize client solutions, driving positive outcomes.
  • Travel to private FBO's across country to high demand locations, assisting with Owner flights further driving personalized experiences

Assistant Operations Manager

PetButler
05.2022 - 10.2023
  • Managed daily operations to enhance customer service efficiency and satisfaction.
  • Maintained Customer satisfaction through constant communication and complex problem solving.
  • Implemented process improvements, achieving measurable increases in service delivery speed.
  • Led a team of 18, fostering collaboration and achieving high customer satisfaction scores.
  • Analyzed service metrics to identify areas for improvement, resulting in reduced response times.
  • Resolved customer issues promptly, maintaining a high retention rate.
  • Interviewed, Hired, and trained all staff members
  • Start up Pet Care services, driving sales to over 600 customers.
  • Traveled across country, assisting new franchises get on their feet, ensuring the business model and processes are followed

Department Team Lead

Lululemon
07.2018 - 05.2022
  • Led teams of 15-20 in various departments
  • Created new SOP's to enhance training procedures
  • Collaborated with multiple departments on daily basis
  • Ran team meetings, created PowerPoint presentations for management breaking down weekly department metrics
  • Provided coaching opportunities to team members further improving their success as a team

Education

Highschool Diploma -

Ravenna Highschool
Ravenna, OH
06-2011

Skills

  • Conflict Resolution
  • Customer Retention
  • Sales Strategies
  • Data Analysis
  • Time Management
  • Team Collaboration
  • Problem Solving
  • Customer Advocacy
  • Team Leadership
  • Training Development
  • Operational Efficiency
  • Customer Support
  • Event Coordination
  • Relationship Building
  • Quality Assurance
  • Performance Improvement
  • Customer Insights
  • Adaptability
  • Service Excellence
  • Customer Engagement
  • Hospitality Management
  • Social Media Management
  • Service Delivery

Timeline

Account Manager, Owner Services

NetJets
10.2023 - Current

Assistant Operations Manager

PetButler
05.2022 - 10.2023

Department Team Lead

Lululemon
07.2018 - 05.2022

Highschool Diploma -

Ravenna Highschool

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