Cody Spaulding

• Resolved technical issues for end-users across multiple departments.
• Maintained inventory of hardware and software assets efficiently.
• Managed network security policies.
• Installed and configured UNIFI switches, as well as management of them.
• Strong competency in ADAXES, UNIFI, and AD.
• Performed troubleshooting to diagnose and resolve complex technical problems.
• Created technical documentation for internal use by IT staff members.
• Configured routers and switches according to organizational specifications.
• Executed cable installations and maintenance.
• Implemented changeover from AWS to physical devices.
• Implemented and configured rollout of ESET security solution.
• Handled contracts with vendors, including billing, and maintenance.
• Familiar with a wide variety of laboratory software and machines.
• Led a team of help desk technicians, overseeing onboarding, offboarding, and training processes.
• Managed phishing campaigns via USecure.
• Managed and configured network security policies to safeguard organizational data.
• Supported both windows, mac and Linux based systems.

As an IT Systems Engineer, I served as the true 'Jack of all trade' for a Managed Service Provider (MSP). This role encompassed everything from imaging equipment and onboarding new hires and standard ticket work, to managing firewall policies, configuring network access control, and analyzing network traffic.

• Performed troubleshooting and maintenance of hardware and software components, including servers, routers, switches, firewalls, and other network devices.
• Configured and maintained Windows Server 2008, 2012, 2016 operating systems.
• Monitored system performance to ensure availability of all services to users.
• Installed new hardware and software solutions in accordance with company standards.
• Implemented security measures such as patching systems regularly and setting up user authentication protocols.
• Developed policies and procedures related to the use of computer networks.
• Resolved problems reported by end-users regarding their access to resources or applications.
• Deployed anti-malware solutions across the enterprise environment to protect against viruses and malicious attacks.
• Managed and rolled out Sentinel 1 to 100 endpoints
• Designed SOPs for MSP clients.

Functioning as a Desktop Support Administrator at Laddawn since late 2019. This role has also given me the opportunity to step out from primarily ticket work, and expand deeper into the realms of Systems Admin and Networking - under the guidance and tutelage of industry veterans

• Installed and supported hardware and software for desktops, servers and printers.
• Create new accounts, reset passwords and configured access to servers and file management software for users.
• Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
• Worked closely with end users to solve problems related to hardware and software.
• Supported various operating systems and server technologies.
• Troubleshoot daily IT desktop client issues, server issues, supporting multiple departments and various offices.
• Activate, disable and monitor firewalls across multiple sites - ensuring device connection on specified ports.
• Delivered software patches and updates to virtual images and performed regular image backups to ensure security processes and virtual machines were compliant.
• Assisted in rollout, management, maintenance and remediation of Sophos Antivirus.
• Perform server updates and reboots as requested by SysAdmin.
• Traveled to remote sites to provide hands on technical support to a wide range of issues, and inventory/resolve hardware issues.

Served as a lead IT technician with an ever increasing amount of responsibility within the EUS team. Performing both hardware and software fixes for roughly 5000 end users.

• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Troubleshooting various software issues
• Imaging new systems and overseeing deployment
• Server management, deployment, installation
• Created new accounts, reset passwords and configured access to servers and file management software for users.
• Sophos A/V management and maintenance.
• Managed IT setup and service requests for hardware, AnyConnect and OneDrive for local and remote users.
• Provided onsite training to newly hired executives
• Monitored multiple databases to keep track of all company inventory
• Familiar with wide range of ticketing applications (Active Directory, ServiceNow, etc.)
• Cable runs

• Receive, process, and distribute hundreds of daily requests pertaining to the various attributes of the whole of C&S items
• Provide on-call coverage when necessary to ensure high priority tickets are processed during non-work hours
• Worked extensively within SQL
• Ensure team and myself always meet our KPI's required by manager
• Worked extensively within Oracle and OBIEE (terminal) systems.
  
• Compiled statistical and analytical information for special audits and reports
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions

Operated as part of a small team dedicated to ensuring all end users within building had stable access to various applications from all required devices.

• Answered user inquiries regarding computer software and hardware operation.
  Worked on large enterprise and business critical applications.
• Executed functionality and feature development both within current application framework and on next-generation frameworks.
• Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
• Delivered local and remote Tier 2 IT support for hardware and software to company personnel.

Part of my military career was spent operating as part of a battalion level IT section. Provided 24/7 support to a 6000+ size user base for a wide variety of military communications hardware ranging from Toughbooks / VOIPS to RSAMs. This kindled my interest in information technology.

• Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.
• Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
• Performed third-level support for all workstation and server class systems.
• Ran phone POTS lines
• Troubleshooting physical issues with DEOS/RSAM