Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Cody Stermer

Richfield,UT

Summary

Detail-oriented Courier with pleasant disposition offering positive customer service experiences. Manages complex routes with excellent organizational skills. Experienced supervising and dispatching team members in a management position. Proven skills in receiving, moving, and stocking merchandise while being efficient, accurate, and hardworking team player.

Overview

24
24
years of professional experience

Work History

Courier

Federal Express
Provo, UT
03.2013 - Current
  • Inspected shipments for damages or discrepancies; recorded any issues found.
  • Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
  • Followed safety protocols when loading, unloading, driving, and delivering items.
  • Assisted in the sorting and organizing of packages for efficient delivery routes.
  • Delivered items to residential addresses within specified time frames.
  • Provided excellent customer service by answering questions about delivery status.
  • Drove company vehicle to transport goods between locations safely and efficiently.
  • Adhered to traffic laws while operating company vehicle according to DOT regulations.
  • Documented pickups and deliveries and submitted reports after shift.
  • Checked and secured package loads before deliveries.
  • Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
  • Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
  • Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.

Assistant Manager

Jorgensens' Lanes
Richfield, UT
05.2000 - Current
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Organized special events such as conferences or training sessions for employees.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Stocker

Walmart
Richfield, UT
02.2003 - 03.2013
  • Stocked shelves with newly arrived products.
  • Arranged merchandise in an attractive manner to promote sales.
  • Maintained accurate inventory records through manual systems and and or computerized databases.
  • Inspected stock for damage or defects and reported issues to management.
  • Organized storage areas for efficient use of space.
  • Provided customer service by answering questions about product location, price and availability.
  • Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
  • Participated in physical inventories of stock on hand periodically.
  • Completed documentation related to receiving, stocking, returns and other activities accurately.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.

Education

High School Diploma -

Richfield High School
Richfield, UT
05-2003

Skills

  • Attention to Detail
  • Package Delivery and Pick-up
  • Loading and unloading
  • Customer Service
  • Order Receiving
  • Equipment Operation

Affiliations

  • Bowling, Officiating High School Football, Being Outdoors

References

References available upon request.

Timeline

Courier

Federal Express
03.2013 - Current

Stocker

Walmart
02.2003 - 03.2013

Assistant Manager

Jorgensens' Lanes
05.2000 - Current

High School Diploma -

Richfield High School

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Cody Stermer