Cody Sterritt
Customer Service
Syracuse,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Cashier
Rosamond Gifford Zoo At Burnet Park
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Food Delivery Driver
Instacart
09.2021 - 11.2022
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Navigated efficiently through various routes for timely food deliveries.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
Dairy Clerk
Tops Friendly Markets
03.2020 - 09.2021
- Improved customer satisfaction by providing friendly and efficient service at the dairy counter.
- Assisted in maintaining a clean and organized dairy department, ensuring optimal product freshness.
- Collaborated with team members to effectively stock and display dairy products for increased sales.
- Reduced waste by monitoring expiration dates and promptly rotating perishable items.
- Contributed to store success with timely fulfillment of special orders and requests.
- Increased efficiency with diligent maintenance of accurate pricing labels on all products.
- Supported store reputation for quality by adhering to strict food safety guidelines during daily operations.
- Promoted a positive shopping experience with prompt attention to customer inquiries and concerns.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Handled large dairy section by maintaining section cleanliness, product rotation and displays.
- Answered questions from customers and discussed new products placed in dairy cases.
Server/Busboy
Heritage Hill Brewery
04.2018 - 10.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
No Degree - Business Administration And Management
Onondaga Community College
Syracuse, NYHigh School Diploma -
Fabius-Pompey High School
Fabius, NY06.2021
Skills
- Call Management
- Appointment Scheduling
- Paperwork Processing
- Scheduling
- Record Preparation
- Conflict Resolution
- Report Generation
- Customer Relationship Management (CRM)
- Call Center Operations
- Money Handling Abilities
Work Preference
Work Type
Full TimeInternshipPart TimeWork Location
On-SiteRemoteImportant To Me
Career advancementCompany CulturePersonal development programsTimeline
Customer Service Representative/Cashier
Rosamond Gifford Zoo At Burnet Park
11.2022 - Current
Food Delivery Driver
Instacart
09.2021 - 11.2022
Dairy Clerk
Tops Friendly Markets
03.2020 - 09.2021
Server/Busboy
Heritage Hill Brewery
04.2018 - 10.2018
No Degree - Business Administration And Management
Onondaga Community College
High School Diploma -
Fabius-Pompey High School
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