Cody Tricou

Received training in preparation for technical apprenticeships and/or entry level IT positions. Resulting knowledge includes:

• Networking fundamentals, configuration, and troubleshooting.
• Linux OS hardware, system operation and maintenance.
• Python programming and scripting.
• Basic AWS Infrastructure, architecture, and services.

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs exceeding daily goals by $100 consistently.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment increasing amount of loyal customers by 5%.

• Enhanced team efficiency by implementing streamlined communication processes and improving procedural documentation.
• Increased operational readiness by conducting thorough training exercises and performance evaluations for junior personnel enabling large scale exercises to complete with 97% satisfactory rating..
• Improved overall unit performance by mentoring subordinates in professional development and career advancement opportunities resulting in promotion of four personnel.

• Managed IT infrastructure for air control operations, ensuring 99% uptime via tactical data links, and voice communications.
• Directed advanced radar and communication systems, achieving 100% accuracy rate in target identification while controlling and overseeing intercepts with controlled aircraft.
• Trained 36 personnel in IT system operation and data management, Increasing operational efficiency by 30%.