Cody Troupe
Vero Beach,FL
Summary
Proven in enhancing customer satisfaction through expert vehicle maintenance and efficient service at Mullinax Ford Vero Beach, I excel in oil changes, tire rotations, and customer relations. Skilled in identifying potential vehicle issues before escalation, my approach has consistently improved service quality and safety standards.
Overview
10
10
years of professional experience
Work History
Automotive Lube Technician
Mullinax Ford Vero Beach
08.2021 - 08.2024
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
Valet
Mullinax Ford Vero
08.2021 - 08.2024
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Answered guest's questions about property amenities and services.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Ensured safe operation of client vehicles by adhering to strict driving guidelines and following traffic regulations at all times.
- Helped guests unload and load luggage.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Inspected vehicles to verify condition ahead of customer returns.
Quick Lube Technician
Southern Nissan Vero Beach
03.2018 - 03.2020
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
- Recommended additional services based on vehicle inspection findings, helping customers stay proactive about their car care needs.
- Performed tire rotations, fluid checks, and other preventive maintenance tasks to help prolong vehicle life and improve performance.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
Car Wash Attendant
Waves Auto Spa
11.2014 - 09.2018
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Optimized workflow by rotating between different roles within the car wash process as needed.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Assisted in training new staff members on proper car wash techniques and procedures.
- Applied waxes and protective treatments to vehicles for high-quality finishes.
- Performed thorough interior cleaning, including vacuuming and window washing, for enhanced vehicle appearance.
Education
High School Diploma -
Meigs County High School
Decatur, TN05.2014
Skills
- Oil change expertise
- Battery replacements
- Oil Changes
- Tire Rotations
- Battery Testing Competence
- Customer Relations
- Problem-solving competence
- Filter Replacement Mastery
- Fluid Checks
- Fluid Replacement Knowledge
- Workplace Safety Familiarity
- Tire Changing and Rotation
- Customer Service
Timeline
Automotive Lube Technician
Mullinax Ford Vero Beach
08.2021 - 08.2024
Valet
Mullinax Ford Vero
08.2021 - 08.2024
Quick Lube Technician
Southern Nissan Vero Beach
03.2018 - 03.2020
Car Wash Attendant
Waves Auto Spa
11.2014 - 09.2018
High School Diploma -
Meigs County High School
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