Cody V. Mohr
St. Augustine,Florida
Summary
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Service Manager
Forgotten Tonic
08.2022 - Current
- Maintaining weekly schedules
- Nightly cash deposits
- Opening and Closing duties
- Delegate and assign job duties to the staff
- Pay and send invoices
- Create a healthy work environment
- Hiring
- Have knowledge when to cut back on labor
- Training for all departments for associates know what to do their department
- I learned all all departments so I can play multiple roles
CUSTOMER SERVICE ASSOCIATE
Lowes
10.2022 - 06.2023
- Assist customers
- Problem solve projects
- Provide outstanding customer service
- Maintain Top Stock and Inventory
- Cycle Count Inventory In/ Out
Floor Manager
Reids Apothecary
11.2019 - 07.2022
- Maintained/ managed front of house
- Interview/ Train new hires
- Handled all morning register counts and nightly deposits
- Assisted guest
- Outstanding Customer Service
ASSISTANT MANAGER
DSW
10.2016 - 07.2017
- Head of mens department and all accessory walls
- Visual Merchandising
- Shipment
- Inventory Control
- Customer Service
ASSISTANT MANAGER
Tillys
02.2016 - 10.2016
- Customer Service
- Hourly ATS and Conversion
- Assist Customers in building/ styling
- Training new hires on day to day operations
- Transfer in/ Transfer Outs
- Opening and Closing duties
STORE MANAGER
Journeys
11.2013 - 02.2016
- Hiring/ Training
- Inventory Control
- Assisting and running full store audits
- Customer service and Sales
- Cycle Count, Damages, EOS, RTV
- Scheduling
- Interviewing
Education
ASSOCIATES IN BUSINESS -
Indian River State College
01.2012
Skills
- Management
- Training/ Hiring
- Visual Merchandising
- Delegating
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-solving
- Healthy Work Environment
Timeline
CUSTOMER SERVICE ASSOCIATE
Lowes
10.2022 - 06.2023
Service Manager
Forgotten Tonic
08.2022 - Current
Floor Manager
Reids Apothecary
11.2019 - 07.2022
ASSISTANT MANAGER
DSW
10.2016 - 07.2017
ASSISTANT MANAGER
Tillys
02.2016 - 10.2016
STORE MANAGER
Journeys
11.2013 - 02.2016
ASSOCIATES IN BUSINESS -
Indian River State College
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