Cody Ward
Little Egg Harbor
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Chick-fil-A
Brick, NJ
06.2018 - Current
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Senior Leader
Chick-fil-A
Brick, NJ
08.2014 - 06.2018
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Discovered training needs and provided coaching.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Team Member
Chick-fil-A
Brick, NJ
05.2014 - 08.2014
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Seasonal Zookeeper
Cape May County Park & Zoo
Cape May, NJ
11.2013 - 04.2014
- Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
- Developed strong bonds with individual animals through positive reinforcement training techniques, promoting trust and cooperation.
- Enhanced visitor experience by conducting informative guided tours, explaining animal behaviors and habitats.
Pet Products Manager
Petsmart
Hollywood, Fl - Brick NJ
06.2011 - 11.2013
- Showed dedication and diligence to grow and develop within the company to this position from a petcare associate.
- Increased customer satisfaction by addressing and resolving pet product-related concerns promptly.
- Fostered a positive work culture within the team by recognizing individual achievements and promoting open communication channels among members.
- Conducted regular staff training on pet care knowledge to ensure superior customer service.
- Managed inventory effectively, ensuring optimal stock levels of popular pet products at all times.
- Oversaw store layout design changes, optimizing product placement for maximum visibility and easy access by customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Lifeguard
Walt Disney World Resort
Lake Buena Vista, FL
01.2009 - 08.2009
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Improved visitor satisfaction by promptly addressing concerns and providing helpful information.
Loss Prevention Specialist
Target
Davie, FL - Coral Springs, FL
05.2008 - 06.2011
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
- Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
- Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.
Cashier
Target
Davie, FL
08.2007 - 05.2008
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
South Broward High School
Hollywood, FLSkills
- Problem resolution
- Operations management
- Customer relations
- Inventory control
- Employee scheduling
- Staff training and development
Certification
- ServSafe: Food Protection Manager - 1/30/2029
- Certified Servsafe Instructor/Proctor - 2/7/2027
Timeline
General Manager
Chick-fil-A
06.2018 - Current
Senior Leader
Chick-fil-A
08.2014 - 06.2018
Team Member
Chick-fil-A
05.2014 - 08.2014
Seasonal Zookeeper
Cape May County Park & Zoo
11.2013 - 04.2014
Pet Products Manager
Petsmart
06.2011 - 11.2013
Lifeguard
Walt Disney World Resort
01.2009 - 08.2009
Loss Prevention Specialist
Target
05.2008 - 06.2011
Cashier
Target
08.2007 - 05.2008
High School Diploma -
South Broward High School