Cody White

2010-2015(and when necessary throughout my employment)

• Collision repair specialist tasked with returning damaged vehicles back to their pre-accident condition in accordance with manufacturer's standards.
• Shaping, fabricating, welding, and manipulating body panels and frame members to obtain acceptable tolerances in preparation for finalizing repairs.
• Applying filler, primer, sealer, base coat, midcoat, and clear coat to repaired and replacement panels.
• Using frame machines and specialty measurement tools to align vehicle frame and panels before removal to create an easier install process.
• Performing minor mechanical repairs and diagnostics as necessary.
• Operating heavy machinery and equipment including front end loaders, forklifts, telehandlers, rollbacks, wreckers, and straight trucks.

2016-2018 (Transition into Estimating/Service Advisor Role)

• Greeted customers who required estimates for damages to their vehicles.
• Maintained communication between the customer, the technicians, and the insurance companies if applicable.
• Contacted the customer as often as 2-3 times per week with updates on vehicle progression and to answer any questions.
• Wrote supplements and maintained contact with insurance companies regarding estimated completion dates, rental extensions, repair quality assurance, etc.
• Ordered parts
• Used CCC One to write $125,000-$175,000 average repair estimates monthly.
• DRP with Farm Bureau, but maintained relationships with various insurance companies including USAA, Geico, Nationwide, Progressive, and State Farm.

2019-2020(Promoted to Manager)

• Hired and trained technicians to perform collision repair duties to a satisfactory standard.
• Oversaw 2-3 technicians on a day-to-day basis to ensure both accurate and time-effective repairs.
• Ensured compliance with all safety and environmental regulations.
• Stay up to date on trends, practices, and evolving technologies to maintain a competitive workforce.

• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

• Used knowledge of common construction practices, local buildings codes, and standard operating procedures to conduct residential home inspections for customers looking to sell or purchase a home.
• Entered attics, crawlspaces, and walked roofs to thoroughly inspect residential structures from the top down.
• Provide ancillary services in addition to a routine inspection that included, but not limited to, sewer/septic scopes, radon, termite, and thermal imaging for proper insulation.
• Prepared extensive, detailed reports in a timely manner that highlighted inspection findings and recommended professional services when necessary.
• Used unmanned drone pilot license to investigate hard to access or unsafe areas.
• Performed 11 month inspections for new construction home warranties.

• Established a connection with customers, matching them with their portable building requirements.
• Communicated with the factory to ensure on-schedule production of buildings, and relaying that information to customers.
• Pick up, transport, and deliver existing on-lot structures or new builds from the factory to the customer's point of address.
• Use machines and precise equipment to maneuver and level structures on foundations.
• Using CDL A License to transport buildings with a combination weight in excess of 18 tons.