Cody Williams
Davenport,FL
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
8
8
years of professional experience
Work History
Senior Manager-Village Operations
Holiday Inn Club Vacations-Orange Lake Resort
04.2023 - Current
- Administered $2,250,000 operations budget, optimizing resource distribution and financial performance.
- Executed strategic allocation and monitoring of $130,000 reserves budget to optimize resource utilization.
- Coordinated vendor selection and onboarding to ensure effective management of $1,100,000 pest control contract.
- Engineered a streamlined process for television and appliance repairs saving saving over $180,000 in cost
- Cultivated a culture of accountability among front-line technicians and leadership teams.
- Managed maintenance team activities while facilitating effective partnerships with external housekeeping providers.
- Deliver presentations to executive leadership to discuss strategy in meeting KPIs.
- Led cross-functional teams to enhance guest satisfaction and operational efficiency.
- Fostered a culture of continuous improvement through regular feedback and performance assessments.
3rd Shift Custodial Support Services Manager-Disney’s Hollywood Studios
WALT DISNEY WORLD
08.2022 - 04.2023
- Oversaw accountability measures for multiple third-party vendors.
- Facilitated safety initiatives as liaison, resulting in a 5 percent reduction in OSHA recordable incidents.
- Designed and delivered a "Reset Expectations" presentation aimed at improving 3rd shift performance and accountability.
- Created processes to increase Guest Satisfaction scores for Toy Story Land in Hollywood Studios
- Cultivated high-potential employees to assume future leadership roles.
- Led team to enhance guest satisfaction through effective support service strategies.
Resort Operations Manager-Housekeeping-Old Key West Resort
WALT DISNEY WORLD
07.2021 - 08.2022
- Provided mentorship and leadership to enhance performance and job satisfaction among 200+ unionized hourly employees.
- Leveraged Disney programs and partnerships to optimize daily staffing for a 761-room resort.
- Analyzed data to lead to a 15 percent decrease in the time of guest service calls
- Directed operations within an area managing a $4,000,000 budget for operational expenses.
- Motivated a diverse team to enhance guest satisfaction scores by 10 percent.
- Managed multiple priorities in a high-pressure environment
- Developed rapport, trust, and open communication that enhances the experience of direct reports
Custodial Operations Manager-EPCOT
WALT DISNEY WORLD
01.2018 - 07.2021
- Collaborated with key stakeholders to implement custodial-specific automated deployment system.
- Facilitated communication between project teams and stakeholders for automated deployment system, dclean.
- Oversaw management of automated deployment system assets valued at over $80,000.
- Oversaw budget allocation and resource management for a $2,000,000 labor budget to optimize workforce efficiency.
- Analyzed deployment data to create solutions that lead to 3% labor savings
- Plan and executed College Program Welcome events to over 70 interns
Education
Masters of Business Administration -
Purdue University Global
Bachelors of Arts - Psychology
Purdue University-Calumet Campus
Hammond, INSkills
- Leadership
- Cross-functional collaboration
- Operations management
- Strategic planning
- Budget oversight
- Team Member Development
Timeline
Senior Manager-Village Operations
Holiday Inn Club Vacations-Orange Lake Resort
04.2023 - Current
3rd Shift Custodial Support Services Manager-Disney’s Hollywood Studios
WALT DISNEY WORLD
08.2022 - 04.2023
Resort Operations Manager-Housekeeping-Old Key West Resort
WALT DISNEY WORLD
07.2021 - 08.2022
Custodial Operations Manager-EPCOT
WALT DISNEY WORLD
01.2018 - 07.2021
Masters of Business Administration -
Purdue University Global
Bachelors of Arts - Psychology
Purdue University-Calumet Campus