Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
Generic

Cody Wills

Willow Springs,MO

Summary

Customer service and sales professional focused on improving customer satisfaction and contributing to organizational success. Extensive experience in team leadership, training, and supervision. Demonstrated ability to manage high call volumes while fostering strong customer relationships. Skilled in CRM systems with strong active listening and multitasking capabilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Journeyman Roofer

Adam's Roofing ARC
Willow Springs, MO
01.2023 - 06.2025
  • Installed roofing materials according to safety guidelines and manufacturer specifications.
  • Conducted regular inspections to identify and repair leaks or damage on roofs.
  • Collaborated with team members to ensure timely project completion and quality standards.
  • Operated power tools and equipment for efficient roof installations and repairs.
  • Assisted in training new roofers on safe practices and proper techniques.
  • Maintained job site cleanliness to promote safety and efficiency during projects.
  • Communicated with clients to address concerns and provide project updates effectively.
  • Ensured that all safety regulations were followed on the job site at all times.

Journeyman Roofer

Certified Roofing
Scottsdale, Az
08.2021 - 09.2022
  • Communicated with clients to address concerns and provide project updates effectively.
  • Ensured that all safety regulations were followed on the job site at all times.
  • Trained and oversaw individuals in roofing system installations.
  • Inspected completed jobs regularly to ensure that they are free from defects.
  • Supervised daily operations and ensured adherence to company policies.
  • Trained new employees on operational procedures and safety protocols.
  • Installed roofing materials according to safety guidelines and manufacturer specifications.
  • Conducted regular inspections to identify and repair leaks or damage on roofs.
  • Operated power tools and equipment for efficient roof installations and repairs.
  • Assisted in training new roofers on safe practices and proper techniques.

Roofer

Confide Roofing
Mesa, Az
12.2018 - 08.2021
  • Loaded and unloaded trucks with building materials required for each job site.
  • Maintained and repaired roofing tools and equipment.
  • Followed manufacturer specifications to remove old roofing materials and install new roofs.
  • Maintained a clean and organized worksite to ensure safety compliance.
  • Operated tools such as nail guns and scaffolding safely and effectively.
  • Installed roofing materials on residential and commercial buildings.

Customer Service Representative

24/7 InTouch
Mesa, Az
12.2017 - 11.2018
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Collaborated with team members to improve service delivery processes.
  • Handled escalated calls with professionalism and empathy.
  • Maintained knowledge of company policies to address customer concerns effectively.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Customer Care Representative

GC services
Mesa, Az
07.2014 - 11.2017
  • Resolved customer complaints promptly and professionally.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Handled escalated complaints with professionalism and effective problem-solving skills.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Delivered customer support to high call load each shift.
  • Processed orders accurately and efficiently according to established procedures.
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.

Education

Certificate - Roofing

GAF
Springfield, MO
02-2025

Certificate - Roofing

Tile Roofing Industry Alliance
Scottsdale, AZ
10-2022

High School Diploma -

Skyline High School
other
05-2015

Skills

  • Strong work ethic
  • Positive attitude
  • Communication skills
  • Problem solving
  • Adaptability
  • Customer service
  • Project management
  • Team collaboration
  • Quality assurance

Certification

  • GAF Certified
  • TRI Certified

Affiliations

  • Coding and Computer programming

Accomplishments

  • Squad leader in ROTC

Timeline

Journeyman Roofer

Adam's Roofing ARC
01.2023 - 06.2025

Journeyman Roofer

Certified Roofing
08.2021 - 09.2022

Roofer

Confide Roofing
12.2018 - 08.2021

Customer Service Representative

24/7 InTouch
12.2017 - 11.2018

Customer Care Representative

GC services
07.2014 - 11.2017

Certificate - Roofing

GAF

Certificate - Roofing

Tile Roofing Industry Alliance

High School Diploma -

Skyline High School

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