Cody Wiltsee

Shoprite Corporation Online Shopping Clerk

Shoprite Store

01.2016 - 12.2018

Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Worked productively with customers to meet order requirements and service expectations.
Consistently met deadlines and quality goals for accuracy and timeliness.
Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Tracked substitutions and informed customers of changes.
Provided product advice to customers to help select most suitable items for individual needs.
Loaded and unloaded orders at customer's homes or locations.
Greeted clients entering store to provide welcoming environment and friendly customer service.
Documented sales and customer feedback to enable tracking history and maintain accurate records.
Developed professional relationships with customers to establish repeat business and increase trust.
Contributed to team objectives in fast-paced environment.
Selected correct products based on customer needs, product specifications and applicable regulations.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Presented professional image consistent with company's brand values.
Trained new employees on customer service, money handling and organizing strategies.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Recorded accurate and efficient records in customer database.
Stayed current on company offerings and industry trends.