Cody Wood
Pasadena,MD
Summary
Hard working employee with almost ten years' experience in customer service. Obtained multitasking skills through working in high stress situations while keeping my composure and ensuring the job is done right. Committed to helping people and building strong professional relationships.
Overview
10
10
years of professional experience
Work History
Market Associate
Honor
01.2022 - Current
- Schedule caregivers with clients that will be a match based off of clients' needs and caregivers' qualifications.
- Monitor calls, texts, and emails from clients and caregivers.
- Handle any scheduling conflicts to ensure caregivers are getting the amount of hours they need while ensuring the clients are getting the amount of care they need.
- Create strategies when there is a high volume of un-staffed visits and a shortage of caregivers.
- Build strong relationships with clients and caregivers to earn their trust.
- Filled in as interim Care Pro Relationship Manager handling ongoing schedules, welcome calls, coaching and urgent starts of care.
- Currently working on a Pilot program in El Paso coordinating with the product team and management to create new solutions for a better experience with care pros and clients.
Customer Service Representative
Advance Auto Parts
02.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Found solutions for multiple customers at a time regarding purchases made online or in store.
- Escalated complaints about different stores across the country to their management teams to help create solutions and improve every customers' experience.
Receptionist
Culligan Water
12.2019 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Made sure deliveries and maintenance appointments were scheduled accordingly to the daily route plan.
- Handled all clerical duties including, answering/directing calls, filing physical and digital documents, and imputing what exactly was done on each service call into the computer.
Head Server/Host
Blue 5 Restaurant
12.2017 - 03.2020
- Trained new staff on restaurant operations and policies to strengthen performance.
- Maintained customer satisfaction with timely table check ins to assess any needs.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Shift Lead
Five Below
10.2015 - 01.2018
- Trained and mentored new employees to maximize team performance.
- Created product presentations to attract customers.
- Worked graveyard shifts to move freight from pallets to their rightful place in the store.
- Traveled often to other stores in the district to assist with inventory or employee shortages.
Shift Lead
Bojangles'
11.2013 - 10.2015
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Associate of Science - Social Sciences
Virginia Western Community College
Roanoke, VA05.2019
High School Diploma -
Northside High School
Roanoke, VA06.2015
Skills
- Customer/client Relations
- Customer Satisfaction
- POS Inventory System Operation
- Microsoft Office
- Customer Relations
- Critical Thinking
- Detailed Documentation
Timeline
Market Associate
Honor
01.2022 - Current
Customer Service Representative
Advance Auto Parts
02.2021 - 01.2022
Receptionist
Culligan Water
12.2019 - 01.2021
Head Server/Host
Blue 5 Restaurant
12.2017 - 03.2020
Shift Lead
Five Below
10.2015 - 01.2018
Shift Lead
Bojangles'
11.2013 - 10.2015
Associate of Science - Social Sciences
Virginia Western Community College
High School Diploma -
Northside High School
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