Kyleigh Baker
Manchester,KY
Summary
Driven professional with a strong background in customer service and technical support, demonstrated during tenure at Maximus. Skilled in data entry and product upselling, with a knack for enhancing customer satisfaction and streamlining order processes. Excelled in team collaboration and maintaining high-quality standards, contributing significantly to operational efficiency.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Maximus
01.2020 - 08.2024
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Cashier/Grill Cook
Parilee
06.2019 - 12.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Grilled meats and seafood to customer specifications.
- Distributed food to team members with efficiency in high-volume environment.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Cashier/Grill Cook
Alvin's Gas Station
01.2019 - 06.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Grilled meats and seafood to customer specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Distributed food to team members with efficiency in high-volume environment.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Team Member (Crew Member)
Dairy Queen
09.2016 - 01.2019
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
Interior Home Painter
Tim Smallwood
05.2016 - 08.2016
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Worked holidays and weekends depending on shifting needs of project.
Education
High School Diploma -
Clay County High School
Manchester, KY05.2018
Skills
- Account updating
- Customer Service
- Technical Support
- Quality Assurance
- Data Entry
- Payment Processing
- Product Upselling
- Inbound phone calls
- System Documentation
- Communicating with clients
- Call Center Customer Service
Hobbies
Weight lifting, video games, reading literature, and helping individuals.
Timeline
Call Center Representative
Maximus
01.2020 - 08.2024
Cashier/Grill Cook
Parilee
06.2019 - 12.2019
Cashier/Grill Cook
Alvin's Gas Station
01.2019 - 06.2019
Team Member (Crew Member)
Dairy Queen
09.2016 - 01.2019
Interior Home Painter
Tim Smallwood
05.2016 - 08.2016
High School Diploma -
Clay County High School
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