Desired Job Title
Assistant Store ManagerShift SupervisorCase ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Mount Holly, NCCharlotte, NC
Open to relocation: No
Cody Worley
Mount Holly,NC
Work Preference
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Assistant Store Manager
Starbucks Coffee Company
07.2022 - Current
- Assist in leading a team of 25+ partners to create the Starbucks experience and live into the company culture for our customers
- Responsible for hiring, training, evaluating, staffing, separating and scheduling partners.
- Managing the store’s financial performance utilizing Profit & Loss statements and Decision Center tools
- Coordinating with and teaching high performing baristas who have an interest in promoting on roles/responsibilities of shift supervisors
- Actively participate in training to remain current with operational policies and procedures
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance, while maintaining drive thru window times of 55 seconds and below
Shift Supervisor
Starbucks Coffee Company
02.2021 - 07.2022
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored new baristas on company policies and beverage preparation techniques.
- Implemented inventory management procedures to reduce waste and maintain stock levels.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Conducted regular quality assurance checks on beverages and food items for consistency.
- Collaborated with management on promotional strategies to boost sales during seasonal events.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Case Manager
LPL Financial
07.2018 - 10.2019
- Managed 20-30 client case files per week, ensuring accuracy and compliance with regulatory requirements.
- Research complex situations, set client expectations, and define the actions necessary to resolve inquiries, most within 48 hours
- Educate clients on the use of technology to monitor, maintain, and service their operational needs
- Communicate operational and financial industry policies and procedures
- Assume ownership of inquiries and see them through to a timely resolution
- Adhere to compliance/risk procedures and exhibit detailed attention to policies while maintaining focus on investors’ best interest
- Complete operational tasks including data input
- Communicate with internal departments to ensure we meet our clients’ expectations for timely service delivery
- Actively participate in training to remain current with operational policies and procedures
- Drive customer experience to high levels of satisfaction by adhering to our corporate values
Education
No Degree - Mechanical Engineering
UNC Charlotte
Charlotte, NC07-2010
High School Diploma -
North Mecklenburg High School
Huntersville, NC06-2008
Skills
- Critical Thinking
- Customer Service
- Active Learning
- Proven Leader
- Handling Pressure
- Time Management
- Troubleshooting
- Strong Work Ethic
- Collaboration
Certification
- National Registry of Food Safety Professionals Certified (to be renewed by September, 2026)
Timeline
Assistant Store Manager
Starbucks Coffee Company
07.2022 - Current
Shift Supervisor
Starbucks Coffee Company
02.2021 - 07.2022
Case Manager
LPL Financial
07.2018 - 10.2019
No Degree - Mechanical Engineering
UNC Charlotte
High School Diploma -
North Mecklenburg High School