Cody Young
Marion,IA
Summary
An enthusiastic leader with a proven history of streamlining processes and effectively allocating resources to meet company objectives. Driven and ready to tackle new challenges. Skilled in lean manufacturing, customer service, and quality control. Exhibits a strong work ethic, flexibility, and excellent communication skills. Easily adapts to different operational positions and offers direct support to colleagues pursuing improvement.
Overview
14
14
years of professional experience
Work History
Production Manager
Legacy Manufacturing Company
Marion, IA
02.2023 - 05.2024
- Effectively evaluated schedules, forecasts, worker actions, and customer orders to manage work order material requirements and deadlines.
- Promoted the adoption of lean methodologies to improve item quality, reduce costs, and streamline operations.
- Assisted in spearheading the successful launch of in-house hose extrusion line, ensuring domestic production of garden hose by collaborating with multiple departments and external vendors.
- Achieved round-the-clock operations by hiring and training 12 skilled laborers for day and night shifts across four teams.
- Promoted constant availability by actively taking calls and providing troubleshooting assistance to ensure team's understanding of issues and encourage knowledge sharing.
- Recorded and analyzed key data points throughout the new production line start up to monitor and optimize output improvements, enabling performance metrics reporting on machine utilization and efficiency.
- Maintained optimal equipment performance through consistent coordination of preventive maintenance, aligning with production needs and reacting promptly when metrics dipped.
Product Support Manager
Legacy Manufacturing Company
Marion, IA
06.2022 - 02.2023
- Provided leadership and guidance to a team of product support specialists, ensuring their success through ongoing mentoring, prioritization of needs, and effective communication.
- Enhanced overall satisfaction levels of end-users, clients, and staff by implementing regular team meetings to identify and resolve issues that occurred during phone/email interactions as well as returns and warranty processes.
- Played a pivotal role in enhancing customer satisfaction by analyzing user experiences to determine customer preferences and common friction points, thereby anticipating repair parts and optimizing warranty processing.
- Supported quality, engineering, sales, and production teams by providing detailed records of product issues for the purpose of guiding the item rationalization process.
- Continuously evaluated and adapted processes to meet the changing needs of end-users, internal/external customers, and staffing for improved department efficiency.
Project Manager
Legacy Manufacturing Company
Marion, IA
06.2020 - 05.2022
- Successfully managed project coordination, exceeding stakeholder expectations and enabling the company to achieve its goal of reshoring products.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Maintained regular communication through status meetings with internal teams and external partners to monitor progress against established milestones.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
Product Support Lead
Legacy Manufacturing Company
Marion, IA
05.2018 - 01.2022
- Created an advanced database system to streamline the monitoring and analysis of product-related information, resulting in improved decision-making capabilities for quality and product development departments.
- Reenvisioned customer experience through collaboration with web design team on creation of company's comprehensive online warranty claims and service page.
- Overhauled and created product instructional manuals to support clients in installing, daily use, troubleshooting, and resolving issues.
- Equipped new hires with necessary skills and information regarding product knowledge and communication standards for various customer service roles.
Product Support Representative
Legacy Manufacturing Company
Marion, Iowa
04.2014 - 05.2018
- Provided exceptional and enthusiastic assistance to clients and end users by effectively managing product repairs, returns for credit, and resolving technical concerns related to applications through superior phone and email support.
- Maintained thorough records of customer interactions and transactions while prioritizing timeliness, accuracy, and efficiency.
- Maintained a well-organized and clean service shop environment, effectively managing component inventory as well as incoming/outgoing shipments.
Shipping Clerk
Legacy Manufacturing Company
Marion, IA
05.2012 - 03.2014
- Efficiently managed main responsibilities including small package handling and labeling for UPS & FedEx, as well as assisting with freight container loading and fulfilling large LTL orders.
- Showcased adaptability by organizing orders, inputting data for carrier quotations to secure cost-effective carriers, and overseeing order pickup schedules.
- Efficiently organized and prepared items for shipment by sorting them onto pallets according to customer specifications and delivery schedules. Implemented detailed inspections to guarantee order precision before sending them out from the warehouse.
Construction Worker
David Francis Construction
Central City, IA
03.2010 - 03.2012
- Proficiently constructing houses following blueprints or engineering plans for optimal methods and contributing to diverse tasks including roofing, deck construction, and interior/exterior remodeling.
- Complied with local building codes to maintain adherence to regulations while demonstrating a commitment to quality workmanship.
Education
Some College (No Degree) - Criminal Justice
Kirkwood
Cedar Rapids, IAAlburnett Senior High School
Alburnett, IASkills
- SAP, ERP, and Warehouse Management Systems
- Staff Management and Scheduling
- Root Cause Analysis
- Time Management
- Staff Development
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Documentation and Recordkeeping
Affiliations
Center of Excellence
- Participated in a selective group tasked with enhancing company processes, specifically focused on Order to Cash and Project Management.
Timeline
Production Manager
Legacy Manufacturing Company
02.2023 - 05.2024
Product Support Manager
Legacy Manufacturing Company
06.2022 - 02.2023
Project Manager
Legacy Manufacturing Company
06.2020 - 05.2022
Product Support Lead
Legacy Manufacturing Company
05.2018 - 01.2022
Product Support Representative
Legacy Manufacturing Company
04.2014 - 05.2018
Shipping Clerk
Legacy Manufacturing Company
05.2012 - 03.2014
Construction Worker
David Francis Construction
03.2010 - 03.2012
Some College (No Degree) - Criminal Justice
Kirkwood
Alburnett Senior High School
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