Summary
Overview
Work History
Education
Skills
Certification
Clearance
Timeline
Generic

Cody Young

Rainbow City,USA

Summary

Detail-oriented Client Systems Technician with over 4 years of experience supporting 1,100+ users and 800+ devices in a fast-paced Air National Guard environment, resolving over 2,500 technical support tickets to maintain mission readiness. Skilled in troubleshooting hardware/software issues, system administration, and data recovery, with certifications in Security+ and Linux Essentials. Demonstrates strong customer service and logistics experience from civilian roles, with active TS/SCI clearance and a B.S. in Information Technology in progress.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Client Systems Technician – SrA / E-4

ALABAMA AIR NATIONAL GUARD
01.2021 - Current
  • Provide technical and training support to users for a wide variety of applications and hardware.
  • Provide functional and technical support for 1100+ users and 800+ devices, including desktops, printers, scanners, IP based phones, etc.; Troubleshoot and diagnose hardware and software problems.
  • Completed or assisted 2500 Tickets to maintain mission readiness
  • Manage user and computer accounts using domain administration tools.
  • Expertly install, configuring, monitor, and troubleshoot PCs and related hardware.
  • Resolving windows, internet explorer, virus/spyware, and PC software related issues.
  • Performed data recovery from lost partition, lost partition recovery, and password recovery.
  • Updating knowledge and skills to keep up with rapid advancements in computer technology.
  • Performing software repairs, operating system installations, driver installation and upgrade.

Pro Loader

Lowe’s Home Improvement
01.2019 - Current
  • Consistently delivered high-quality, customer-focused service while upholding safety protocols and maintaining a clean, organized work environment.
  • Provided friendly, professional, and engaging interactions to enhance customer satisfaction and support a positive brand experience.
  • Efficiently retrieved, loaded, and replenished merchandise, ensuring inventory accuracy and product availability.
  • Assisted customers and team members with the safe handling and movement of merchandise, prioritizing both efficiency and workplace safety.
  • Certified in operating forklifts and narrow-aisle reach trucks, with a strong track record of safe and effective material handling in high-volume environments.

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
02-2028

Skills

  • Ticketing system proficiency
  • Troubleshooting skills
  • Hardware installation
  • Network configuration
  • Help desk support
  • Hardware diagnostics

Certification

  • CompTIA Security+

Expires April 2028

  • LPI Linux Essentials


Clearance

Active TS/SCI Clearance

Timeline

Client Systems Technician – SrA / E-4

ALABAMA AIR NATIONAL GUARD
01.2021 - Current

Pro Loader

Lowe’s Home Improvement
01.2019 - Current

Bachelor of Science - Information Technology

Western Governors University

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