Summary
Overview
Work History
Education
Skills
Timeline
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Cody Zartman

Atlantic Beach,NC

Summary

United States Coast Guard Information Systems Technician with hands-on experience supporting communications systems, workstation connectivity, network hardware, and help desk resolution. Background also includes troubleshooting technical issues and completing HVAC training, bringing a practical mix of IT support and maintenance-focused problem solving.

Overview

7
7
years of professional experience

Work History

Information Systems Technician Petty Officer 3rd Class

United States Coast Guard
Atlantic Beach, NC
03.2022 - Current
  • Supported project initiatives and resolved technology issues to strengthen readiness for petty officer duties.
  • Maintained Coast Guard communications systems and kept workstation connections active.
  • Installed and set up network hardware and user devices.
  • Responded to help desk tickets for Coast Guard personnel and provided timely support.

Sales & Service

SHAUB ELLISON TIRE CO
Ketchikan, AK
08.2019 - 03.2022
  • Developed upselling skills by recommending premium products, road-hazard warranties, and alignment packages tailored to driver habits, enhancing customer satisfaction. Enhanced active listening skills by documenting precise customer descriptions of vehicle issues, ensuring accurate diagnosis and effective service delivery.
  • Executed daily operational tasks with precision and attention to detail.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

United States Coast Guard Training Center
Petaluma, CA
12-2023

Ketchikan High School
Ketchikan, AK
05-2019

Skills

  • Troubleshooting and maintenance
  • Equipment setup and configuration
  • Safety compliance
  • Problem-solving under pressure
  • Attention to detail
  • Time management
  • Customer support and interaction

Timeline

Information Systems Technician Petty Officer 3rd Class

United States Coast Guard
03.2022 - Current

Sales & Service

SHAUB ELLISON TIRE CO
08.2019 - 03.2022

United States Coast Guard Training Center

Ketchikan High School

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Cody Zartman