Cody Cooke
Troutdale,OR
Summary
A Web Developer with passion for creating attractive and interactive websites meeting customer needs and exceeding expectations. Excels in HTML, CSS, JavaScript development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
2U, Inc
01.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Reviewed lesson material with students individually or in small groups.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
Planned Career Break
None
04.2023 - 01.2024
- Passionate about learning and committed to continual improvement..
- Self-motivated, with strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Left previous position to return to school for Full Stack Web Development
Racing Operator 1
GPN/bSpot
04.2022 - 04.2023
- Performed quality checks to identify spreadsheet discrepancies.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Responsible for monitoring of horse races globally and recording official results to determine player payouts on specialty back end platform.
- Adjusted race times for optimal player experience.
Shift Leader/Customer Service Representative
The Home Depot Store 4014
06.2020 - 03.2022
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Conducted performance reviews and provided staff with feedback and guidance.
Unarmed Security Officer
Allied Universal Security Services
08.2017 - 04.2020
- Completed full building and grounds patrols every 2 hours to spot and investigate concerns.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled commercial property and associated lots.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked all baggage using metal detectors and Garrett wands.
Customer Service Representative
Goin' Gaming
08.2016 - 08.2017
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Nexus Comics And Collectables
09.2015 - 08.2016
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
IT Support Specialist
Now Nerd
03.2014 - 04.2014
- Used ticketing systems to manage and process support actions and requests.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Updated software to safeguard against security flaws.
Applecare Tier 1 Tech Support
Xerox
08.2013 - 12.2013
- Resolved diverse range of technical issues customers and end-users across various time zones.
- Managed high levels of call flow and responded to iPhone technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
Warehouse Associate
Eastport Liquor Store
11.2009 - 06.2012
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as fifty pounds
Education
Certificate of Completion - Full Stack/MERN Coding Bootcamp
University of Oregon
Eugene, OR2023-10
No Degree - Computer Science
Mount Hood Community College
Gresham, OR05-2012
Skills
- CSS proficiency
- JavaScript programming
- SQL Proficiency
- HTML expertise
- Agile Workflow
- Programming
- Website optimization
- Full-Stack instruction
- Multitasking Abilities
- API Integration
- Oral and written communications
- Website optimization
Websites
Certification
Full Stack/MERN Web Developer - Certification of Completion
Timeline
Teacher's Assistant
2U, Inc
01.2024 - Current
Full Stack/MERN Web Developer - Certification of Completion
10-2023
Planned Career Break
None
04.2023 - 01.2024
Racing Operator 1
GPN/bSpot
04.2022 - 04.2023
Shift Leader/Customer Service Representative
The Home Depot Store 4014
06.2020 - 03.2022
Unarmed Security Officer
Allied Universal Security Services
08.2017 - 04.2020
Customer Service Representative
Goin' Gaming
08.2016 - 08.2017
Customer Service Representative
Nexus Comics And Collectables
09.2015 - 08.2016
IT Support Specialist
Now Nerd
03.2014 - 04.2014
Applecare Tier 1 Tech Support
Xerox
08.2013 - 12.2013
Warehouse Associate
Eastport Liquor Store
11.2009 - 06.2012
Certificate of Completion - Full Stack/MERN Coding Bootcamp
University of Oregon
No Degree - Computer Science
Mount Hood Community College
Similar Profiles
Jessica MasonJessica Mason
Admissions Advisor at 2U, IncAdmissions Advisor at 2U, Inc
Teisha RodgersTeisha Rodgers
Jr. Project Manager at 2U, IncJr. Project Manager at 2U, Inc
Julie HodgesJulie Hodges
Senior Manager, Academic Analysis and Insights at 2U, IncSenior Manager, Academic Analysis and Insights at 2U, Inc