Spending time with family, fishing, and anything that allows me to be a problem solver
Cody Ivins
Appliance Repair, Sales, Inside Sales, Outside Sales,
Georgetown,TX
Summary
sales professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in appliance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
- Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Legacy Appliance Repair
Owner
Georgetown , Texas
03.2020 - Current
- Disassembled, repaired and reassembled equipment in good working order.
- Ordered parts and maintained adequate inventory.
- Educated customers on use, care and adjustments of appliances.
- Used hand tools such as oscilloscopes to check components.
- Facilitated repairs by disassembling defective and broken equipment.
- Tested completed work and verified functionality of residential and commercial appliances.
- Gave accurate and detailed quotes to customers prior to starting work.
- Maintained inventory of repair supplies worth over $25,000, keeping detailed records to prevent disruptions in work.
- Diagnosed issues with appliances and made repairs.
- Increased customer satisfaction by resolving issues.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Department Manager
R&M Electrical Services
Pflugerville, Texas
01.2018 - 02.2019
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Evaluated suppliers to maintain cost controls and improve operations.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
- Introduced new methods, practices and systems to reduce turnaround time.
- Communicated with managers of other departments to maintain transparency.
Inside Sales Representative
National WholeSale Supply
Austin, Texas
03.2016 - 12.2018
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Created and updated customer accounts with relevant information.
- Used CRM software to maintain detailed contact logs and account records.
- Set up new accounts, established customer credit and set up payment methods.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
Technical Lead
Eagle Appliance Repair
Georgetown, TX
02.2014 - 02.2016
- Determined maintenance requirements and assigned repairs to qualified employees.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Prioritized tasks and planned workflows to meet operational targets.
- Set up and performed test activities.
- Maintained compliance with regulatory standards and safety requirements.
- Addressed routine equipment maintenance according to established schedule.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
Warehouse Floor Manager
Kwik Kar Georgetown
Georgetown, TX
01.2013 - 01.2015
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
- Diminished accidents 30% by identifying root causes for corrective action.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Education
High School Diploma -
Georgetown High School
Georgetown, TX 05.2003 - 05.2006
Skills
Staff supervision
Certification
Certified NLP and hypnosis practitioner focused on sales generation, yager training - [Timeframe]
Interests
Timeline
Certified NLP and hypnosis practitioner focused on sales generation, yager training - [Timeframe]
06-2021
Legacy Appliance Repair
Owner
03.2020 - Current
Department Manager
R&M Electrical Services
01.2018 - 02.2019
Inside Sales Representative
National WholeSale Supply
03.2016 - 12.2018
Technical Lead
Eagle Appliance Repair
02.2014 - 02.2016
Warehouse Floor Manager
Kwik Kar Georgetown
01.2013 - 01.2015
High School Diploma -
Georgetown High School
05.2003 - 05.2006
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