Knowledgeable professional offering 12 years of experience in quality control as well as extensive experience in other fields as well. Focused, detail-oriented and dedicated to continuous improvement and helping team produce top results.
Overview
25
25
years of professional experience
Work History
Senior Quality Assurance Lead Technician
Bureau Veritas
Houma, LA
09.2011 - Current
Selected to join elite team of field technicians dedicated to supporting Chevron’s Gulf of Mexico Business Unit
Identified numerous critical gaps in quality, saving Chevron millions in lost time/failure prevention
Recognized as Trainer of the Quarter for efforts in training new personnel including field technicians and Project Managers
Helped drive continuous improvement and cost/risk reduction efforts for various operators and their business partners
Collaborated directly with vendors on behalf of multiple customers to find gaps in quality and improve drilling equipment performance
Collaborated with Operations and Engineering teams to ensure operational excellence and timeliness of service delivery
Collected in-the-field data for Root Cause Analysis investigations in the event of equipment failure during critical drilling operations
Supervised projects from start to finish, executing stop work authority as necessary to ensure safety and equipment integrity
Participated in offshore heavy lifting inspections, collaborating with rig management and other key personnel to complete projects in a safe manner during critical drilling operations
Trained personnel on all aspects of Quality Assurance related to drilling and completions equipment and related operations
Developed comprehensive reports to formally document quality findings and drive continuous quality and process improvement
Coordinated and conducted pre and post-project meetings to outline critical aspects of the project as well as discuss critical findings with key personnel
Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
Prepared reports to communicate results of quality inspection activities to management.
Collaborated with management to discuss effective plans for resolving major quality problems.
Consulted with management and personnel to educate on QA standards.
Fostered culture of analytical thinking and precision to diagnose quality issues.
Collaborated with stakeholders to identify, investigate and verify complex records and potential risk issues.
Technical Consultant / Technical Services - Owner
Integrity Technical Solutions
Houma, LA
01.2004 - Current
Generate business on a freelance basis
Collaborating with customers and providing a cost-to-benefit analysis for their IT related needs
Perform troubleshooting and repair of computer hardware and software-related issues for Mac, Windows and Linux
Perform routine maintenance of Desktops and Laptops
Perform hardware and software installations including upgrades, replacement of damaged parts, operating systems, modems, routers, LAN cable installation and WLAN setup
Consult for custom computer builds for commercial and personal use
Perform installation and setup of Network Video Recorder (NVR) security cameras
Perform Email setup and configuration
Perform imaging of computers as well as data transfer, backup and recovery
Perform asset inventory and tracking
Perform other Desktop support tasks as required
Perform installation and troubleshooting of other technical related projects as needed.
Field Services Engineer (Site Lead)
Actalent Services
Louisville, KY
07.2021 - 05.2022
Ensure that the installation of material handling equipment and conveyor systems is in compliance utilizing costumer standards, quality control/assurance methodology, and other performance metrics given to the inspection team
Perform inspection of mechanical, electrical, pneumatic, and safety components of the system
Day to day responsibilities include performing visual inspections on the conveyors and other system components logging the results into a database
Identify non-conformance issues such as broken or loose components as well as items that do not comply with the costumer’s manufacturing and assembly specifications
Perform testing on the equipment in terms of functionality to investigate whether there are any problems that could lead to downtime such as incorrect conveyor belt tracking and lacing, incorrect sideguard placement leading to package buildup and jams, or missing safety features that could cause user injury during operation
Responsible for providing technical direction to the installation teams making corrections regarding the inspection failures
Recommend improvements to the installation process to ensure quality control and document inspection outcomes by completing detailed reports and performance records
Perform supervisory duties to help oversee a team of Field Service Engineers in order to complete site specific projects including collaboration with other field service teams and project management.
Coordinated work between team, other departments, subcontractors and customers.
Trained personnel to align objectives, strengthen competencies and standardize operations.
Checked team member performance and quality of work against established standards.
Reviewed team safety behaviors and individual personal protective equipment.
Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
Provided responsive multi-channeled technical support and utilized live chat to reduce overhead costs and increase productivity.
Project Mapping Technician II
Morris P. Hebert, Inc
Houma, LA
02.2007 - 09.2011
Developed comprehensive templates and training for Computer Aided Drafting software (Autodesk Civil 3D) that are still currently in use
Collaborated with other departments for integration of Computer Aided Drafting Department and Geographic Information Systems Department allowing company to provide seamless mapping solutions and data translation
Utilized computer aided design software with provided field survey data overlaid onto aerial photography to create maps for pipeline routes used by major oil and gas companies such as Enterprise, Shell and Chevron
Generated drawings for use in permitting of drilling and right-of-ways for pipeline routes in accordance with Army Corps of Engineers and Department of Transportation requirements
Drafted ALTA surveys of property boundaries and perform area calculations of property ownership percentages
Developed maps of proposed levee and drainage systems with generation of 3-D elevation models of proposed construction areas to calculate drainage and soil removal / fill.
Revised existing maps and charts, making corrections, adjustments and updates.
Implemented terrestrial and three-dimensional mapping, drafting and surveying methods and techniques.
Examined and compiled data from ground surveys, aerial photographs and satellite images to prepare thematic maps.
Exhibited exceptional graphic sense and intuitive understanding of design principles.
Maintained knowledge of geography, cartography and remote sensing and applications.
Researched land information, evaluated deeds and reviewed zoning and subdivision regulations.
Produced maps based on information gathered from multiple sensors and projects.
Designed information databases that include geographical and topographical data.
Updated maps with new details on boundary line changes and owner transfers.
Requested and tracked utility locations for projects.
Checked mapping layers to assess accuracy and identify, mark and correct errors.
Produced overlay maps detailing water locations and topographic features.
Compiled engineering plan information to stake projects for construction.
Created and updated complex data used in reports, maps and sketches.
Completed and finalized diverse commercial and residential land surveys.
Calculated latitudes, longitudes, angles and areas using survey field notes or reference tables.
Developed survey maps with legal metes and bounds.
Trained entry-level departmental employees on different computer aided design software packages to enhance team performance.
Contributed to staff meetings discussing geospatial needs and provided updates on current project status.
Built and maintained current maps for use by field survey technicians.
Drafting Technician
Duplantis Design Group, PC
Thibodaux, LA
05.2006 - 02.2007
Generated construction documents for civil construction using Autodesk AutoCAD software
Performed revisions and change orders in accordance with client requests and engineering review
Provided service for large, enterprise-level clients including Wal-Mart, Lowes and Home Depot
Created designs using computer programs such as AutoCAD to complete construction drawings.
Developed precise drawings from scratch based on written and verbal specifications supplied by customer, engineering or sales.
Captured and reconfigured data from hard copy prints and markups for efficient use in modern electronic environment.
Received and reviewed details from design professionals to determine precise measurements for drawing preparation.
Mentored new drafters to maximize performance and accuracy.
Formulated bills of materials outlining components required for manufacture or purchase with clear reference to visual image on drawing.
Implemented revisions as required by engineering, customer or suppliers.
Kept to tight deadlines and forged strong team bonds to accomplish challenging objectives.
Built base drawing library for entire engineering department to use or customize in compliance with specific project requirements.
Coordinated with project engineer on final as-built drawings so department and customer had accurate record of final design implemented on site.
Adhered closely to national, regional and local code requirements for safety and risk management purposes.
Squad Leader (First Line Supervisor)
United States Army
Napoleonville, LA
01.2001 - 02.2006
Oversaw daily command for squad eight soldiers, demonstrating strong moral character, intellect and respect.
Used active listening and effective communication to alleviate issues between personnel members.
Regularly inspected weapons to ensure cleanliness and to determine if repairs would be required to maximize functionality.
Submitted work orders for malfunctioning vehicles and inspected each one upon service completion.
Wrote in-depth reports and disseminated to superior officers to contribute information about squad's patrol activities.
Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures and supporting team health and performance.
Led detailed trainings on weapons systems for subordinates, enhancing overall team safety and cohesion.
Commanded oversight and tactical planning to streamline operations and enhance emergency preparedness procedures.
Mobilized vehicles, troops and weaponry to conduct reconnaissance missions.
Conducted ground reconnaissance and reported to leadership for strategic planning.
Patrolled restricted areas and authorized access for permitted personnel.
Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level.
Operated and mounted night vision devices to zero in and engage targets.
Trained, coached and mentored military units to improve readiness and training.
Trained and managed new recruits in tactical and combat warfare.
Executed emergency response security to eliminate hazards and potential dangers.
Directed logistical training procedures to adhere to military regulations.
Requisitioned, received and properly stored unit equipment and supplies.
Stored and safeguarded classified information to maintain utmost confidentiality.
Patrolled perimeters of operating bases to guard against attacks from enemy forces
Facilitated route clearance for visits from high-ranking officials.
Department Manager
Lowes Home Improvement Warehouse, Houma
Metairie, LA
03.2000 - 09.2003
My team was instrumental in saving the store $2.2 million in revenue losses,
My team was instrument in breaking every sales record in the company for all flooring departments in the company ultimately contributing the store winning store of the year and other awards in FY 2002/2003
Identified sales opportunities to maximize profits
Responsible for inventory management utilizing sales data to determine appropriate stock levels of product
Responsible for scheduling of personnel to maintain adequate coverage in order to adequately assist customers and maximize sales
Responsible for training of personnel on all aspects of retail operations including merchandising, inventory management, store cleanliness, customer service as well as training and qualification of personnel on safe operation of lifting equipment
Handled shift overstock, restocking and inventory control.
Worked closely with sales associates to complete tasks.
Followed safety protocols and company processes and procedures.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Executed targeted merchandising and promotional plans to meet department sales goals.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Enforced safety rules and other policies to protect employees and minimize company liability.
Performed opening and closing duties as part of management team and handled cash management.
Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Balanced workloads to meet targets without overtaxing employees.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Utilized excellent math skills to maintain accurate inventory levels.
Grew department's team and technical capabilities with hiring and training of talented individuals.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed completed work to verify consistency, quality and conformance.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Interviewed prospective employees and provided input to HR on hiring decisions.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Team Leader (Assistant Supervisor)
Army National Guard
Napoleonville, LA
02.2000 - 02.2001
Offered training and support to keep team members motivated and working toward objectives.
Delegated daily tasks to team members to optimize group productivity.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Reviewed completed work to verify consistency, quality and conformance.
Assigned projects and distributed tasks to team members as per area of expertise.
Fostered positive employee relationships through communication, training and development coaching.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Maintained daily inventory to facilitate successful material distribution.
Conferred with other supervisors to coordinate operations and activities within or between departments.
Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
Maintained positive working relationship with fellow staff and management.
Maintenance Supervisor
United State Army
Fort Benning, GA
07.1998 - 07.1999
Managed all maintenance-related duties for assigned company and as directed by the battalion command group.
Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
Monitored inventory and ordered needed supplies to meet demand for repairs.
Inspected facilities to determine problems and schedule necessary maintenance.
Maintained clear and safe workspace areas to meet OSHA standards.
Delegated daily tasks to employees to manage resources and meet deadlines.
Performed estimation and ordering of materials needed to maintain the unit area
Managed maintenance-related activities including broken plumbing, broken ceiling tiles, faucets, broken lawn equipment, electrical fixtures and performing other maintenance related duties as required
Managed and supervised all maintenance-related activities and associated personnel for projects throughout the unit area
Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.
Filled out work orders, repair logs and maintenance plans to document work completed.
Delegated work to staff, setting priorities and goals.
Trained and monitored employees to teach daily tasks and improve performance.
Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
Created work crew schedules and delegated assignments.
Established and enforced clear safety policies to protect workers from injury.
Reported project progress, site problems and labor status to supervisors.
Oversaw workforce schedules and allocated resources in order to achieve project goals.
Delivered positive reinforcement and constructive criticism for employee work efforts.
Inspected completed work to assess quality and identify skill gaps.
Reviewed project specifications to determine number of workers needed to complete jobs.
Education
Certificate of Completion – Introduction to Python Programming
Microsoft Virtual Academy
Certificate of Completion – Fundamentals of Computer Networking -
Microsoft Virtual Academy
Online
Associate of Applied Science - Drafting and Design Technology
L.E. Fletcher Technical Community College
Houma, LA
First-Line Supervisor Training - Organizational Leadership
Army Primary Leadership Development Course (PLDC)
Camp Ball, LA
Skills
Non-compliance Assessments
Microsoft Excel Microsoft Word, Excel, Power Point, Outlook
Windows 95, 98, 2000, XP, Vista, 7, 8 and 10
Linux OS – Multiple Distributions
MacOS – Versions 104 (Tiger) – 11 (Big Sur)
Various CAD software packages such as Autodesk AutoCAD, Civil 3D, Land Desktop, Map 3D, CorelCAD, NanoCAD, ProgeCAD
Mapping and GIS Software - Google Earth, GRASS, QuantumGIS
PDF Editing and Creation Software - Adobe Acrobat
Cloud-based software – Microsoft OneDrive, Google Drive, Dropbox
Virtual Tour Software – 3D Vista
Proficient in Apple and Android device configuration and deployment
Issue Resolution
Risk Management
Documentation and Reporting
Team Collaboration
Regulatory Compliance
Performance Monitoring
Detail Oriented
Vendor and Client Relations
Problem-Solving
Consistent Procedure and Protocol Use
Technical Liaising and Consulting
Safety Compliance
Test Results Interpretation
Adaptability and Flexibility
Quality Issue Identification
Audit Assistance
Data Capture and Analysis
Staff Training
Specification Conformance
Testing Documentation
Additional Information
TWIC Card Holder
TSA Pre-Check Holder
Valid Passport Holder
Valid Driver's License Holder
Timeline
Field Services Engineer (Site Lead)
Actalent Services
07.2021 - 05.2022
Senior Quality Assurance Lead Technician
Bureau Veritas
09.2011 - Current
Project Mapping Technician II
Morris P. Hebert, Inc
02.2007 - 09.2011
Drafting Technician
Duplantis Design Group, PC
05.2006 - 02.2007
Technical Consultant / Technical Services - Owner
Integrity Technical Solutions
01.2004 - Current
Squad Leader (First Line Supervisor)
United States Army
01.2001 - 02.2006
Department Manager
Lowes Home Improvement Warehouse, Houma
03.2000 - 09.2003
Team Leader (Assistant Supervisor)
Army National Guard
02.2000 - 02.2001
Maintenance Supervisor
United State Army
07.1998 - 07.1999
Certificate of Completion – Introduction to Python Programming
Microsoft Virtual Academy
Certificate of Completion – Fundamentals of Computer Networking -
Microsoft Virtual Academy
Associate of Applied Science - Drafting and Design Technology
L.E. Fletcher Technical Community College
First-Line Supervisor Training - Organizational Leadership