Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cody J. Harrison

Valencia,CA

Summary

Highly experienced customer service professional with almost a decade of experience dealing with the public in high-intensity situations where leadership was shown in every situation.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Executive Protection/Residential Security Agent

Edgeworth Security
06.2024 - 08.2025
  • Provided discreet personal protection services, maintaining professionalism while fostering positive relationships with clients.
  • Increased overall efficiency of the security detail by regularly reviewing processes and making necessary adjustments in protocols or personnel assignments.
  • Maintained a secure environment by conducting regular site surveys, identifying vulnerabilities, and recommending improvements.
  • Managed crisis situations effectively through well-researched contingency plans and swift decision-making abilities.
  • Ensured timely response to emergencies by establishing clear communication protocols and providing continuous training for the security team.

Executive Protection Agent

Private Client
03.2021 - 02.2024
  • Provided excellent customer service by promptly addressing client concerns and ensuring their comfort during the execution of protection services.
  • Provided discreet personal protection services, maintaining professionalism while fostering positive relationships with clients.
  • Maintained a secure environment by conducting regular site surveys, identifying vulnerabilities, and recommending improvements.
  • Enhanced client safety by conducting thorough risk assessments and implementing tailored security measures.
  • Minimized risks during public appearances by coordinating with local law enforcement agencies and ensuring proper crowd control measures.
  • Contributed to higher client satisfaction levels through ongoing feedback collection and prompt action on any concerns expressed about our protective services.

Bartender/Server

Chili's
03.2017 - 11.2023

My job was to provide great customer service and make sure every guest is happy with the food and drinks served to them by me. As well as working with a team of other servers, managers, and cooks to make sure the guests have a great time.

  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Greeted and maintained relationships with regular customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Delivery Associate

Doorstep LLC
11.2020 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Loaded truck and properly secured items to prevent damage for over all deliveries.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Executive Protection Security Agent

Gavin De Becker & Associates Inc. (GDBA)
02.2020 - 10.2020
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs. Provided security to a wide variety of people. Trained in high risk situations, combat techniques, and risk management to high risk individuals. Watched CCTV cameras and became proficient in DVR procedures of the CCTV.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Provided meaningful solutions by garnering teams of risk management specialists to meet client needs.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises armed by foot.
  • Screened incoming employees, personal belongings and shipments for security concerns.
  • Investigated network breaches and patched flaws, preventing future infiltration.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Monitored video surveillance feed and system alerts for suspicious activity.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.

Manager Lifeguard/Maintenance Tech

Old Orchard 2 Homeowners Association
05.2009 - 03.2020
  • Arranged, coordinated and implemented promotion of aquatic facility programs and events such as relays, swim team meets, inner tube water polo and synchro meets.
  • Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
  • Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather and low water temperature.
  • Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
  • Scheduled 17 lifeguards to provide adequate coverage of pool areas during operating hours.
  • Operated, cleaned and maintained pool operating equipment, including water filtrations and water intake and outlet systems.
  • Carefully observed people to monitor pool activities and member safety.
  • Directed and oversaw all maintenance records and incident reports.
  • Attentively monitored swimmers to identify distress.
  • Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Entered water immediately to pull struggling swimmers to safety.
  • Completed basic maintenance and repairs to keep pools functioning properly.

Server

MacCool's Public House
09.2014 - 02.2017
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Caregiver

Future Through Choices
11.2012 - 05.2014
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Transported [Number] patients daily via wheelchair to and from rehabilitation and daily activities.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Lifeguard/Swim Instructor

Los Angeles County North Aquatics
04.2011 - 08.2014
  • Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Detailed factors such as weather, incidents and aid rendered in daily reports to management.
  • Consulted with emergency personnel while securing scene.
  • Taught students pool and water safety guidelines.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Tracked students' progress and gave constructive feedback for skills requiring improvement.
  • Sampled pool water to check chemical levels prior to starting swimming instruction.
  • Attentively monitored swimmers to identify distress.
  • Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents.
  • Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.

Lifeguard

Santa Clarita City Aquatics Center
04.2009 - 08.2012
  • Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
  • Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
  • Monitored safety of all guests in and around swimming pool.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Entered water immediately to pull struggling swimmers to safety.
  • Attentively monitored swimmers to identify distress.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Completed basic maintenance and repairs to keep pools functioning properly.

Education

High School Diploma -

Golden Valley High School
Santa Clarita, CA

Bachelor of Science - Criminal Justice

Weber State University
Ogden, UT
05-2026

Skills

  • Seasoned in conflict resolution
  • Customer service expert
  • Active listening skills
  • Strong leadership skills
  • Calm under pressure
  • Lifeguard Staff training
  • Supervision and training
  • Threat Management
  • Professionalism
  • Access Control
  • Risk management
  • Emergency Response
  • Problem resolution

Certification

  • First Aid/CPR Certified
  • BSIS Guard Card No. G6481793
  • BSIS Exposed Firearms Permit Card No. FQ2681980
  • CA CCW (Pending September 2025)
  • Chemical Agent/ Pepper Spray Certification

Timeline

Executive Protection/Residential Security Agent

Edgeworth Security
06.2024 - 08.2025

Executive Protection Agent

Private Client
03.2021 - 02.2024

Delivery Associate

Doorstep LLC
11.2020 - Current

Executive Protection Security Agent

Gavin De Becker & Associates Inc. (GDBA)
02.2020 - 10.2020

Bartender/Server

Chili's
03.2017 - 11.2023

Server

MacCool's Public House
09.2014 - 02.2017

Caregiver

Future Through Choices
11.2012 - 05.2014

Lifeguard/Swim Instructor

Los Angeles County North Aquatics
04.2011 - 08.2014

Manager Lifeguard/Maintenance Tech

Old Orchard 2 Homeowners Association
05.2009 - 03.2020

Lifeguard

Santa Clarita City Aquatics Center
04.2009 - 08.2012

High School Diploma -

Golden Valley High School

Bachelor of Science - Criminal Justice

Weber State University