Cody J. VanderHeyden
Omaha,NE
Summary
Customer Service & Team Management Specialist with experience in food service, tech, and logistics.
Overview
6
6
years of professional experience
Work History
Customer Advocate
Carvana
Omaha, United States
07.2021 - Current
- Trained DOT Compliance, driving score in top 20/25 percentile, experience with using driving management software according to regulations – Keep Trucking
- Training to drive any car – automatic and stick
- Proficient in Vehicle Cleaning trained in 50 point Intake inspection & vehicle safety
- Coordinated customer resolution to assure customer safety and satisfaction
- Planned and streamlined delivery schedules to boost efficiency in team time management
Sales Advisor
Verizon VPL, Best Buy
Omaha, United States
09.2018 - 07.2021
- Configured new devices, installed product components, and educated customers on Verizon services and products to ensure an easy experience and returning customer service
- Kept up to date with all new products and services offered through Verizon and Best Buy to find solutions for customer needs.
- Helped to create a mobile help guide that showed step-by-step how to operate our internal system and 20+ phone numbers to call, with instructions on how to get to a live representative, to get help the fastest.
Shift Manager
Hardee's
10.2016 - 09.2018
- Onboarded and trained new employees in cooking, frontline management, & customer service
- Delegated tasks according to team strengths and foster a teamwork-forward environment to promote employee and customer satisfaction
- Created reusable template for daily cleaning schedule to maintain a clean and safe cooking environment
Education
High School Diploma -
Spooner High School
Spooner, WI05.2014
Skills
- Paperwork Management
- Time Management
- Administrative Organization
- Process Building
- Team Training
- Onboarding (Inspection, Quality Checks, Process Management)
- Microsoft Office
- HTML
Timeline
Customer Advocate
Carvana
07.2021 - Current
Sales Advisor
Verizon VPL, Best Buy
09.2018 - 07.2021
Shift Manager
Hardee's
10.2016 - 09.2018
High School Diploma -
Spooner High School
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