Cody Petersen

Hired on contract to lead on-site onboarding for Apex at Northern Star's Pogo Gold Mine, coordinating contractor qualifications, compliance documentation, site access, and stakeholder communication during a high-intensity shutdown.
- Stepped into a vacant onboarding function during a major mine shutdown, quickly assuming control of contractor intake, documentation, and readiness activities in a remote operating environment.
- Verified driver's licenses, background checks, drug screening, qualifications, and required records so incoming personnel could meet site access and work-readiness requirements.
- Served as the on-site link between Northern Star teams and external contractors, clarifying requirements, resolving documentation issues, and keeping onboarding activity moving.
- Reworked onboarding steps to reduce friction, accelerate processing, and give contractors and internal teams clearer direction during a fast-moving, time-sensitive shutdown period.

• Recruited to expand technical sales and customer success for a mining equipment provider, owning dealer and local accounts, engineered solutions, quoting, vendor coordination, logistics, and daily sales operations across the western U.S.
  - Generated $100K–$350K in monthly sales across dealer and local territories, consistently exceeding segment targets.
  - Closed a $425K Empire Cat sale for haul-truck liners, guiding customer discovery, product redesign, pricing, manufacturing coordination, logistics, scheduling, and final delivery.
  - Reconfigured a cement mixer wear system that cut replacement time from 2 weeks to under 1 day, leading an 18-month build with an overseas manufacturer through design, production, freight, and delivery of wear sets valued at nearly $400K.
  - Translated field requirements into engineering-ready input, advising on materials, wear patterns, CAD concepts, and cost-performance tradeoffs.
  - Structured local and dealer territories with distinct monthly targets, ran weekly sales meetings, set KPIs, and mentored another salesperson as the de facto sales manager.
  - Sourced domestic and international suppliers and negotiated pricing and freight terms.
  - Built and refined AI-assisted quoting and pricing workflows that saved 100s of hours and improved accuracy and profitability.

• Joined in regulated manufacturing quality and technology transfer, then promoted into a customer-facing applications role for the global molecular diagnostics manufacturer — resolving product issues, coordinating replacements, and improving regulated customer support workflows.
  
  Monitored process and product compliance under ISO 9001, ISO 13485, and 21 CFR 820, and managed non-conformance reports through investigation, testing, analysis, and disposition.
  Performed dimensional and functional inspection of machined parts against prints and specifications, and ran quarantine, labeling, and release activities with ERP inventory reconciliation.
  Investigated product failures and customer concerns, validated credits and returns, coordinated replacements, and kept hospital and clinical accounts informed through each stage of resolution.
  Addressed issues involving FDA-regulated diagnostic products, balancing customer needs with documentation, product-handling requirements, internal quality procedures, and timely case resolution.
  Restored continuity for clinical customers by arranging replacement instruments, parts, and test materials when defects, damage, or performance issues disrupted laboratory operations.
  Built Excel macros and Salesforce queue processes that accelerated customer communications, reduced repetitive administration, and gave internal teams clearer visibility across open cases.
  Documented recurring failure patterns and escalated evidence to technical, engineering, and quality teams for investigation, corrective action, product review, and customer follow-up.

• Performed life cycle cost analysis for installation and systems.
• Built strong vendor relationships to facilitate favorable pricing on required materials.
• Established relationships with project team members, subcontractors, engineer of record and clients to facilitate understanding and influence design and project development.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Prospected leads, scheduled meetings and converted targets into customers at 25% rate.

Performed phlebotomy and medication-related duties across hospital, clinic, and laboratory settings — including Genoa Healthcare, American Red Cross, St. Mark's Hospital, and LabCorp — and ran the Clozaril Clinic at Genoa Healthcare, an early foundation in regulated, customer-facing healthcare environments.