Cody Moen
Anoka,MN
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
Wendys Old Fashioned Hamburgers
Coon Rapids, MN
11.2020 - 10.2024
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Responded quickly and effectively to emergency situations as they arose.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Enforced safety standards throughout the store including proper use of equipment.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coached employees on interactions with customers to drive exceptional service.
- Documented receipts, employee hours and inventory movement.
- Reinforced rules to promote superior employee performance.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Taught staff upselling techniques to meet revenue targets.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Observed and monitored utilization of equipment.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Identified needs of customers promptly and efficiently.
- Conferred with management and subordinates to resolve problems or complaints.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Recommended opportunities for growth and advancement to motivate employees.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Prepared operations data to produce comprehensive reports to management.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Implemented cost-control measures to maintain budgetary guidelines.
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Delivered food orders promptly and accurately to guests tables.
- Greeted customers upon arrival in the dining area.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Ensured that all foods were prepared according to health department regulations.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Organized take-out orders for customers who requested them.
- Operated dishwashing machines safely and efficiently.
- Properly stored all leftover food items after each shift.
- Utilized point-of-sale systems for taking orders from customers.
- Assisted with unloading deliveries from suppliers into storage areas.
- Operated cash register to process cash, check, and credit card transactions.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
- Set up, restocked and cleaned dining areas.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Monitored inventory to keep adequate stock of food items and supplies.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Collaborated with team to deliver timely service of items.
- Assembled and served meals according to specific guest requirements.
- Packaged and bagged cooked food and prepared items.
- Refilled condiments, napkins and server workstations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Made meals in accordance with company standards and requirements.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Prepared workstations with ingredients and tools to increase efficiency.
- Filled and served various beverages for customers.
- Monitored temperatures of prepared food and cold-storage areas.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Rotated inventory to reduce waste and optimize freshness.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Prepared meals by adhering to recipes and customer specifications
- Received food orders from individuals and explained offerings.
- Monitored store operations to ensure compliance with company policies and procedures.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Organized special events such as holiday sales or promotional campaigns.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Planned and developed new operation processes to innovate and stay competitive.
Shift Manager
Qdoba
Fargo, ND
06.2016 - 05.2018
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Responded quickly and effectively to emergency situations as they arose.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Enforced safety standards throughout the store including proper use of equipment.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coached employees on interactions with customers to drive exceptional service.
- Documented receipts, employee hours and inventory movement.
- Reinforced rules to promote superior employee performance.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Taught staff upselling techniques to meet revenue targets.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Observed and monitored utilization of equipment.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Identified needs of customers promptly and efficiently.
- Conferred with management and subordinates to resolve problems or complaints.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Recommended opportunities for growth and advancement to motivate employees.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Prepared operations data to produce comprehensive reports to management.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Implemented cost-control measures to maintain budgetary guidelines.
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Delivered food orders promptly and accurately to guests tables.
- Greeted customers upon arrival in the dining area.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Ensured that all foods were prepared according to health department regulations.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Organized take-out orders for customers who requested them.
- Operated dishwashing machines safely and efficiently.
- Properly stored all leftover food items after each shift.
- Utilized point-of-sale systems for taking orders from customers.
- Assisted with unloading deliveries from suppliers into storage areas.
- Operated cash register to process cash, check, and credit card transactions.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
- Set up, restocked and cleaned dining areas.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Monitored inventory to keep adequate stock of food items and supplies.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Collaborated with team to deliver timely service of items.
- Assembled and served meals according to specific guest requirements.
- Packaged and bagged cooked food and prepared items.
- Refilled condiments, napkins and server workstations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Made meals in accordance with company standards and requirements.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Prepared workstations with ingredients and tools to increase efficiency.
- Filled and served various beverages for customers.
- Monitored temperatures of prepared food and cold-storage areas.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Rotated inventory to reduce waste and optimize freshness.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Prepared meals by adhering to recipes and customer specifications
- Received food orders from individuals and explained offerings.
- Monitored store operations to ensure compliance with company policies and procedures.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Organized special events such as holiday sales or promotional campaigns.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Planned and developed new operation processes to innovate and stay competitive.
Education
High School Diploma -
Anoka High School
Anoka, MN06-2006
Skills
- Inventory Control
- Team Development
- Supply Ordering
- Staff Development
- Quality Assurance
- Tech-Savvy
- Opening and closing procedures
- Inventory controls
- Payment Processing
- Staff Training and Onboarding
- Training and mentoring
- Delegating Work
- Energetic and Enthusiastic
- Hiring and Recruiting
- Punctual and Reliable
- Cash Handling
- Operations Management
- Mentoring and Coaching
- Employee Training
- Workplace Safety
- Policy administration
- Decision-Making
- Compliance understanding
- Shift checklists
- Safety Compliance
- Equipment Troubleshooting
- Schedule oversight
Affiliations
- Electronics repair
- PC/Mobile Repair
Certification
- C+ Certified
- Forklift Certified
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Shift Manager
Wendys Old Fashioned Hamburgers
11.2020 - 10.2024
Shift Manager
Qdoba
06.2016 - 05.2018
High School Diploma -
Anoka High School
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