
Revenue-focused hospitality professional with expertise in enhancing guest experiences, driving operational excellence, and supporting quality assurance. Skilled in strategic planning, team leadership, and leveraging hotel systems to improve performance and profitability. Committed to fostering strong associate relationships and encouraging internal growth.
Advanced internally to Assistant General Manager
Advanced internally to Front Office Manager
Coordinated ownership transition and supported team adaptation
Advanced internally to Guest Relations Manager
Property management systems (PMS): Opera/Opera Cloud, FOSSE, FSPMS, Lightspeed
Revenue management & pricing tools: OneYield, High Performance Pricing (HPP), CI/TY
Guest experience & reservations platforms: EMPOWER (Guest Experiences & Reservations), guestVoice guest feedback system
Marriott standard platform: QPower quality improvement system (plus related Marriott tools)
Strategic planning
Attention to detail
Quality assurance
Problem solving
Excellent communication
Analytical and critical thinking