Coen O'Hara
Marketer
Bel Air,MD
Summary
Service-oriented and confident Lead Technician experienced with overseeing smooth and efficient operations. Excellent troubleshooting, customer service and analytics skills coupled with more than three years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Determined and experienced in diagnosing issues and performing repairs. Offers excellent mechanical maintenance and repair abilities. Demonstrates keen sense of urgency to every customer. Prepared to apply deep technical knowledge and deft personnel management skills to streamline employers' technical and everyday operations. Leverages management and hands-on technical service expertise to manage job functions. Excellent communicator with focus on results. Capable and experienced working in challenging environments. Recently earned 2 associates degrees, "Chemistry and nonCalculus based Physics" and "Biology". An enthusiastic learner, eager to receive training to improve work performance and knowledge.
Overview
17
17
years of professional experience
2
2
Degrees
5
5
Certificates
3
3
years of post-secondary education
Work History
Marketer
Presidential Exteriors
05.2025 - Current
- Developed targeted marketing strategies to enhance brand awareness and customer engagement.
- Collaborated with sales teams to align marketing efforts with revenue goals and customer needs.
- Conducted research to analyze customers' behavior, preferences, and purchasing habits.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
General Manager
Pizza Hut
05.2024 - Current
- Cultivated motivated team by implementing ongoing training programs.
- Streamlined kitchen operations by introducing new inventory management techniques.
- Enhanced customer experience with refined service protocols.
- Elevated guest satisfaction by training staff on personalized service techniques.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Increased customer satisfaction feedback by 16%
Lead Technician
Solar Energy Services
09.2019 - 04.2024
- Planned, scheduled and delegated daily work to team of employees
- Managed team performance by training, mentoring, disciplining and motivating employees
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut workflow downtime, decrease estimated job completion by 25%, and maximize revenues
- Implement, configured and optimized safety standards
- Repaired, installed and upgraded photovoltaic systems
- Conducted tests of components and systems to evaluate performance and identify concerns
- Managed, fixed and maintained up-to-date knowledge on photovoltaic systems
- Collaborated with electricians to connect solar energy systems to the power grid
- Validated adherence to best practices, quality standards and customer specifications
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies
- Fostered relationships with customers to ensure favorable outcomes
- Maintained accurate records of malfunctions, installations, and service calls through use of Daily Reports
- Developed corrective action plans and prevention strategies to improve product reliability
- Developed and actualized policies and procedures to promote occupational health and safety best practices
- Utilized mechanized equipment, such as Forklifts and Telehandlers, to deliver installation materials
- Updated job knowledge by participating in educational opportunities and advanced training.
General Manager
Jersey Mike's Subs
01.2016 - 09.2019
- Accomplished multiple tasks within established time frames
- On boarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Maximized Performance by monitoring daily activities and mentoring team members
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Protected store from loss or theft by setting and enforcing clear security policies
- Managed budget implementations, employee reviews, training, and schedules
- Developed and maintained relationships with customers and suppliers
- Ensured bank deposits arrived at bank each morning
- Managed profits exceeding $1 million in profit each year
Pool Technician
Buddy's Pool & Spas
08.2012 - 12.2015
- Exercised knowledge of swimming pool motors, pumps, and filtration systems to service and monitor pools and equipment
- Demonstrated courtesy, respect, and professionalism to promote company values and customer care
- Vacuumed pool to remove dirt, debris, and contaminants
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining
- Responsible for maintaining 30+ pools weekly
- Maintained clean, safe, and appropriately stocked company vehicles
- Worked with diverse types of weather and ground conditions
- Maintained strong focus on safety and efficiency to provide comprehensive support to Technicians performing skilled repairs
- Inspect pool equipment and verified proper functionality to maintain safety standards
- Satisfied customers with prompt service for routine and emergency needs
- Installed new pool equipment according to manufacturer guidelines
- Worked on spas, fountains and other types of water additions to pools of varying size
- Monitored inventory of supplies needed for daily operations and requested additional stock
- Maintained chemical balance in pools and spas by testing water quality and adding necessary chemicals
- Opened and closed pools seasonally, following established schedules to meet every need required of customers
- Located faults in electrical systems through effective testing.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
Education
Associate of Science - Chemistry - NonCalculus Based Physics
Harford Community College
Bel Air, MD 08.2023 - 05.2025
Associate of Science - Biology
Harford Community College
Bel Air, MD 08.2023 - 05.2025
High School Diploma -
Fallston High School
Fallston, MD06.2009
Skills
- Schematics Interpretation
- Safety Compliance
- Leading Crew and Task Delegation
- Installation of Photovoltaic Systems
- Conduit Bending/ Running
- Site Assessment
- Knowledge of Electrical Code
- Systems Maintenance
- OSHA Regulations
- Project Management
- Electrical Wiring
- First Aid and CPR
- Lock-out Tag-out Procedures
- Diagnostic Testing
- Testing and repair
- Leadership and team building
- Problem resolution
- Operations management
Accomplishments
- Supervised team of three to seven staff members
- Documented and resolved blueprint miscalculations which led to a greater profit margin, reassuring company integrity and desired customer results
- Achieved profitable project completions through effective time management and installation knowledge allowing systems to be installed up to 25% faster
- Collaborated with a team of Lead Technicians in the development of crew dynamics and standardization of company practices
- Studied 30 hours of workplace safety to become OSHA-30 certified
- Attained certification to prevent the malfunction of the Cardio Vascular system by means of administration of Cardio Pulmonary Resuscitation
- Maintained quality of work on projects throughout the year resulting in word of mouth customer referrals
- Attended 4 week NABCEP class and earned the title of PV Associate
- Lithium Ion Battery Storage, Handling and Transportation Certified
- Solar Edge Home Battery Certification
- Rough Terrain Forklift Class 7 Operation Certified
Certification
- Rough Terrain Forklift Class 11/1/2026
- NABCEP PV Associate - 12/2026
- OSHA 30 Training - Lifetime
- Roof-Mounted PV Installation Safety Training - Lifetime
- SolarEdge Fundamentals Training - Lifetime
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Elementary
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementStock Options / Equity / Profit SharingCompany CultureFlexible work hoursInterests
Investing
Timeline
Marketer
Presidential Exteriors
05.2025 - Current
General Manager
Pizza Hut
05.2024 - Current
Associate of Science - Chemistry - NonCalculus Based Physics
Harford Community College
08.2023 - 05.2025
Associate of Science - Biology
Harford Community College
08.2023 - 05.2025
Lead Technician
Solar Energy Services
09.2019 - 04.2024
General Manager
Jersey Mike's Subs
01.2016 - 09.2019
Pool Technician
Buddy's Pool & Spas
08.2012 - 12.2015
High School Diploma -
Fallston High School
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