Summary
Overview
Work History
Education
Skills
Awards
Timeline
StoreManager

Damon Coffman

Poestenkill,NY

Summary

Experienced High Volume Retail Store Manager — distinguished career with accelerated advancement, awards and goal-surpassing performance-to-plan. “Damon has a high aptitude for planning, organizing, effective decision making and business acumen. (He) consistently utilizes a great mix of analysis, experience and sound judgement when making decisions. He comes up with new ideas and is sought out by his peers as a resource for advice and solutions.” - Kim Buchanan, District Manager


Genuine Leader of People — strong teams built by developing environments of Open Communication, Alignment, Trust and Inspiration. 15 direct reports and mentees successfully promoted to Leadership. “Damon communicates the importance and value of associate engagement through personal example, clear direction and appropriate reinforcement. Upon visits to Damon’s store, it is clear the morale and associate engagement is very high.” – Donna Dunn-Greenwood, Market Manager


Recognized Facility Turnaround/Culture Change Manager — propelled four perpetually struggling stores to multiple awards, community recognition and increased P&L performance through Servant Leadership, Communication & Empowerment. - “Damon quickly turned the stores look and overall performance around by facilitating a change in store culture. He created excitement and the associates were immediately on board as they saw the results of his passion.” - Kim Buchanan, District Manager

Overview

26
26
years of professional experience

Work History

Store Manager

Dick’s Sporting Goods
08.2019 - Current
  • Manages daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Hand selected to take over the facility to turnaround store’s poor performance - performance accelerated from bottom 10% to top 15% store within a 6 month period
  • Through Teammate Engagement, Alignment and Recognition; store is top 10% company performance
  • Best in Class Teammate Engagement performance 4 straight years - Engagement increase 59 to 97.7
  • Dives training and empowerment of teammates - 2 SM, 3 ASM, 7 KC and 12 Lead promotions from within the facility
  • Customer Satisfaction increase from 69% to 84%
  • Company Top Performer in Sport Matters donation campaign finishing #1 conversion 5 consecutive years

Store Manager

Dick’s Sporting Goods
02.2018 - 08.2019
  • Oversaw daily operations for $28m facility with 135 associates and 6 Salaried Managers
  • Selected to run this top 5 volume store to create consistency in execution and performance
  • Elevated store operations and performance through Team Evaluation and Placement, Team Alignment and Reward Based Recognition programs
  • President's Council – 12 Store Manager Advisory Board reporting to the CEO, President and COO
  • Divisional Ambassador for Game Time Ready Assessments – company-wide program developed to train and evaluate stores to elevate performance
  • 2 Direct Reports promoted to Store Manager
  • Customer Satisfaction levels increased from 73.3% to 80.4%
  • Company top performer in Sports Matter Community Program - top funds raised 2018 & 2019

Store Manager

Dick’s Sporting Goods
12.2015 - 02.2018
  • Oversaw daily operations in a perpetually underperforming store in a declining retail environment
  • Through Associate Engagement, Team Alignment, Training and Accountability; store was a consistent top company performer resulting in Multiple District Store of the Year Awards
  • Sales increase 21.7% ($6.3m to $7.6m)
  • Profit increase 62.6% ($578k to $940k)
  • Overall Customer Satisfaction raised from 67% to 84.8%
  • Company Top Performer in Sport Matters donation campaign finishing #1 conversion and #7 total donations
  • Final Month in facility finished #4 store in Company Balanced Scorecard

Store Manager

Walmart Stores, inc.
11.2011 - 12.2015
  • Oversaw daily operations for $100m Supercenter with 425 associates and 16 Salaried Managers
  • Selected for this facility to turnaround store’s 8 year decline
  • First year sales increase 3.42%, profit increase 31% driven by Team Alignment, Associate Engagement, Customer Perception, Store Standards, Merchandising and Expense Controls
  • Associate Engagement increase of 58%, 48 to 76
  • 48% Reduction in store turnover
  • Sales increase 6.5% ($90m to $96m); Profit increase 38% ($4.5m to $6.2m)
  • #2 North East Division CMN Fundraising – 3 year total over $90k
  • Community Leader – Albany Children’s Hospital, CMN, Special Olympics New York

Store Manager

Walmart Stores, inc.
02.2006 - 11.2011
  • Oversaw daily operations for $63m facility with 275 associates and 11 Salaried Managers
  • Promoted in 2006 to turnaround store’s perpetual under performance
  • Associate engagement increase of 103%, 36 to 73
  • 67% Reduction in store turnover
  • 5yr Sales +23.5% ($51m to $63m); Profit +56% ($2.5m to $3.9m) – despite 4.5% population decrease
  • Delivered 5 consecutive years of stores top Inventory Shrink numbers in stores 16 year history
  • Community Leader – DARE, Special Olympics Massachusetts

Co-Manager

Walmart Stores, inc.
01.2005 - 01.2006
  • Promoted to Co-Manager of $100m Walmart Supercenters with 425 employees
  • Provided team alignment, merchandising and operational leadership
  • Markets top Leadership Survey (taken by direct reports) of all Management with an 85%

Assistant Manager

Walmart Stores, inc.
01.2003 - 01.2004
  • Recognized as 2003, 2004 Rising Star (top 5% Management)
  • New Store Opening Hiring and Development Leader 3583 Glenmont - Staffed and trained over 400 store associates (transfers and new hires) for a 200k sq/ft Supercenter

Education

Accounting & Business Management -

UTICA SCHOOL OF COMMERCE
Oneonta, NY

Accounting & Business Management -

Herkimer County Community College
Herkimer, NY

Chemistry -

University Of Pittsburgh At Johnstown
Johnstown, PA

Skills

  • Team Coaching & Personal Mentorship
  • Team Alignment & Engagement
  • Leading & Delivering Change
  • Strategic Planning & Organizing
  • Results-Driven Execution
  • P&L and Expense Management
  • Community Engagement Leadership
  • Youth Coach & Mentor Program
  • Multitasking & Problem-Solving
  • Outstanding Communication Skills
  • Talent Acquisition & Development
  • Collaborative Networking Skills

Awards

  • Store Manager Council, Walmart Stores, 2014-15
  • President's Council, Dick’s Sporting Goods, 2019
  • Store of the Year, Walmart Stores, 2007-2010
  • Store of the Year, Dick’s Sporting Goods, 2017-2018, 2022-2024
  • Integrity in Action Award, Walmart Stores, 2008
  • Helen Walton Community Involvement Award Finalist, Walmart Stores, 2010
  • Helen Walton Community Involvement Award Nominee, Walmart Stores, 2012-2014
  • President’s Cup Award, Dick’s Sporting Goods, 2017, 2022-2024
  • Sports Matter Community Award, Dick's Sporting Goods, 2016-2024
  • Teammate Engagement, Walmart Stores, 2006, 2012
  • Teammate Engagement, Dick’s Sporting Goods, 2016-17, 2020-2024
  • Customer Experience, Walmart Stores, 2008-2009
  • Customer Experience, Dick’s Sporting Goods, 2016-2017, 2019, 2021, 2023

Timeline

Store Manager

Dick’s Sporting Goods
08.2019 - Current

Store Manager

Dick’s Sporting Goods
02.2018 - 08.2019

Store Manager

Dick’s Sporting Goods
12.2015 - 02.2018

Store Manager

Walmart Stores, inc.
11.2011 - 12.2015

Store Manager

Walmart Stores, inc.
02.2006 - 11.2011

Co-Manager

Walmart Stores, inc.
01.2005 - 01.2006

Assistant Manager

Walmart Stores, inc.
01.2003 - 01.2004

Accounting & Business Management -

UTICA SCHOOL OF COMMERCE

Accounting & Business Management -

Herkimer County Community College

Chemistry -

University Of Pittsburgh At Johnstown

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