Cohinta Cuevas
Eudora,KS
Summary
Dynamic professional with extensive experience at Hallmark, excelling in production scheduling and quality assurance.Proficient in improving workflow dynamics and deploying effective strategies for enhanced productivity. Skilled in data analysis and team collaboration, ensuring timely delivery and compliance with quality standards. Committed to maintaining high levels of customer service and operational excellence. Efficient stock handler known for productivity and ability to complete tasks swiftly. Skilled in inventory management, logistics coordination, and order processing. Excel at communication, teamwork, and time management, ensuring seamless warehouse operations. Adapt quickly to new technologies and methods in fast-paced environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Stock Handler
Hallmark
Lawrence, Kansas
06.2019 - Current
- Processed orders for customers and ensured timely delivery.
- Monitored expiration dates on perishable goods and replaced as needed.
- Received, inspected and logged incoming stock items.
- Adhered strictly to company policies on product storage, movement and disposal.
- Loaded pallets, containers or individual packages for shipping purposes.
- Provided support during peak periods such as holidays by working additional hours as needed.
Production Scheduler
Hallmark
Lawrence, Kansas
06.2019 - Current
- Evaluated existing procedures and recommended improvements as necessary.
- Coordinated with inventory control team to ensure adequate stock levels for production processes.
- Analyzed data from various sources to make informed decisions regarding production schedules.
- Provided guidance on resolving issues related to scheduling and delivery of goods.
- Implemented new systems and technologies as needed to improve productivity.
- Collaborated with other schedulers to create cost-effective solutions for meeting customer demands.
- Participated in regular meetings with management staff to discuss performance metrics and goals.
- Developed and implemented plans for the efficient use of materials, machines, and personnel.
- Assisted with troubleshooting any delays or problems that may arise during the production process.
- Maintained accurate records of production activities for future reference purposes.
- Reviewed production orders to identify and resolve conflicts in scheduling and material availability.
- Identified areas where changes could be made to improve efficiency in the scheduling process.
- Ensured that all planned tasks were completed within specified timeframes.
- Researched alternative methods for streamlining processes while maintaining quality standards.
- Utilized specialized software programs to track progress of jobs through each stage of the production cycle.
- Monitored daily production schedules to ensure timely completion of all tasks.
- Distributed work orders to departments.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Managed movement of materials and product through production.
- Traced missing material.
- Used daily system logs to document production information, discussing issues with management.
Quality Council
Hallmark
Lawrence, Kansas
06.2019 - Current
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Participated in internal and external audits to ensure compliance with applicable regulations.
- Analyzed data from process control systems to identify trends in product quality.
- Performed first article inspection on incoming raw materials.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Trained new employees on proper use of test equipment and inspection techniques.
- Reviewed and identified potential sources of quality issues.
- Ensured that all products met customer requirements prior to shipment.
- Developed corrective action plans based on findings from investigations and audits.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
- Inspected and repaired products to meet project expectations.
- Consulted with engineers to resolve quality, production, and efficiency problems.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Wrote detailed reports outlining performance, quality and defect rates.
- Made adjustments to equipment or calibrated instruments to required tolerances.
- Selected samples for use as test models.
- Marked materials with grade or acceptance status.
- Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
Safety Attendant
Hallmark
Lawrence, Kansas
06.2019 - Current
- Coordinated emergency response teams during drills or actual events such as fires, chemical spills.
- Developed and implemented safety policies and procedures to reduce workplace hazards.
- Ensured that all employees had proper personal protective equipment available at their workstations.
- Served as liaison between management team and outside regulatory agencies when necessary.
- Coordinated training drills to increase employee safety awareness.
Machine Operator
Hallmark
Lawrence, KS
06.2019 - Current
- Carry out regular safety checks on machinery prior to operation.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Adjusted machine settings according to production requirements.
- Adjust machine settings to complete tasks accurately.
- Observe machine operations to detect any problems or defects in the finished product.
- Collaborate with other departments when necessary for successful completion of projects.
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Comply with company policies regarding quality control procedures.
- Troubleshoot malfunctions in equipment or processes.
- Inspect finished workpieces to ensure conformance with specifications.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Unload finished products from machines onto conveyors or other transport systems.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
Teacher Aid
ECKAN
Lawrence, KS
06.2018 - 05.2019
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Instructed and monitored students in use and care of equipment and materials.
- Managed the distribution and collection of textbooks and other teaching materials.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Provided one-on-one support to students requiring additional assistance.
- Supervised children and participated with children in activities.
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
- Assisted teachers with lesson preparation and curriculum implementation.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Assisted in the development of individualized education plans (IEPs) for special education students.
- Organized student performance and enrichment activities to facilitate learning.
- Monitored student progress and provided feedback to both students and teachers.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Supported classroom teacher in managing a diverse classroom of students.
- Distributed and collected tests and homework to prepare for grading by head teacher.
- Prepared and set up equipment and materials for laboratory sessions.
- Graded assignments and tests and documented results into filing systems.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional, and intellectual development.
- Participated in professional development workshops and training sessions.
- Utilized educational technology to enhance classroom learning.
- Tutored students in course material to improve comprehension.
- Scheduled teaching observations to receive supervisor feedback about teaching performance.
Bilingual Web Chat Customer Service Representative
CCO
03.2012 - 07.2018
- As a key member of the CCO Medicare Beneficiary Portal Technical Support (Web Chat), work with representatives from the Web Chat department in order to assist, report, and lead as part of the CCO contact centers.
- This position requires the ability to multi task while directly communicating through different communication.
- Assisted in a team of Bilingual Customer Service Representative taking Federally Facilitated Marketplace phone calls through the Marketplace help line when bilingual help was required.
- Assisted in side by sides with bilingual agents to improve specific performance areas.
- Responsible for troubleshooting and identifying issues with connections and equipment and reporting this to upper management.
- Monitored and scored phone calls to evaluate agent performance in nesting program.
- Following up on recommendations that include CUP Topics, script updates, NGD enhancements, and other Spanish action items resulting from the workgroup discussion.
- Identify, analyze, and report trending requests (Medicare and Marketplace) from CMS and CCO Leadership.
- As a key resource on the Web Chat Team, respond to requests from CMS and GDIT Management to assist in special projects in order to analyze, trend and report on issues of concern.
- Highly efficient with Microsoft Office tools, including Microsoft Project, PowerPoint, Publisher, etc.
CPS/SAIGH CUSTOMER SERVICE SPEC. II
General Dynamics Information Technology
Lawrence, Kansas
01.2011 - 05.2018
- Performed data entry of customer contact information into computer database systems.
- Updated customer accounts with new information from callers.
- Responded promptly to inquiries from customers, management, and other departments within the organization.
- Answered incoming calls and directed them to the appropriate department or individual.
- Ensured compliance with all applicable federal regulations pertaining to telephone operations.
- Utilized various software programs including Microsoft Word, Excel, and Outlook to complete job tasks efficiently.
- Provided customer service support for customers with questions or technical issues.
FEBI Customer Service Representative
Vangent, Inc.
01.2011 - 03.2012
- Served as a phone agent taking calls for financial assistance applications.
- Fielded phone calls from students using scripted information related to financial assistance.
- As a web chat agent, composed written replies to student inquiries.
- Mentored other CSRS and Supervisors in order to increase knowledge and support team.
- Trained in all lines of business (Bilingual, Web Chat).
Cook expert
Applebees
03.2006 - 01.2011
- Primary responsibility was managing the cooking team and training store managers.
- Primary responsibilities were supervising kitchen staff, training upper management and complying with guidelines.
- Responsible for training incoming store managers in the state of Kansas.
- Trained kitchen staff to adequately handle incoming business.
- Traveled to different cities to assist with projects.
- Assisted in updating menus.
- Cooperated with Health department audits to fulfill all guidelines.
- Responsible for meeting and exceeding expectations and completing constant update training as the project progressed.
Prep Cook
Applebees
01.2005 - 03.2006
- Prepared items from a menu for incoming customers.
- Primary responsibilities include customer service, compliance with prepping meals, and attendance.
- Responsible for attending to incoming inquiries of customers.
Education
Bachelors, Psychology, Minor in Early Childhood Education - Early Childhood Education
Universidad Vizcaya De Las Americas
Chihuahua, Mexico06-2005
Skills
- Order processing and inventory management
- Expiration date oversight
- Product quality inspection
- Shipping logistics coordination
- Data analysis and reporting
- Order processing
- Shipping logistics
- Production scheduling
- Machine operation
- Equipment maintenance
- Problem solving
- Team collaboration
- Quality assurance
- Product inspection
- Expiration date monitoring
- Workplace cleanliness
- Employee training
- Effective communication
- Stock rotation
- Loading and unloading
- Pallet jacking
- Packaging and labeling
- Hand-eye coordination
- Barcode scanning
- Stock replenishment
- Order picking
- Warehouse safety
- Shipping and receiving
- Deadline oriented
- Supply chain
- Heavy lifting
- Stock organization
- Shipment preparation
- Stock counting
- Product organization
- Proper stacking and storage
- Willing to learn
- Customer assistance
- Supply restocking
- Order receiving
- Pallet jack operation
- Able to lift 50 lbs
- Security monitoring
- Energetic and outgoing
- Verbal and written communication
- Product labeling
- Safe lifting procedures
- Workplace organization
- Friendly and personable
- Customer service
- Workflow efficiency
Certification
- Presenting Successfully
- Planning and Implementing a Business Strategy
- Time Management Planning and Prioritizing Your Time
- Leading an Effective Business Meeting
- BCC Service Manager
Technology
Microsoft Office, Siebel (Next Generation Desktop), Microsoft SharePoint, Office 2010, Microsoft Publisher, Microsoft PowerPoint, Microsoft Word, Microsoft Excel, Internet Explorer, Microsoft Platform, HTML
Languages
- Spanish, Fluent
- English, Fluent
Training
- BCC General Medicare Bilingual Tier I
- Federally Facilitated Exchange Marketplace
- Medicare Beneficiary Portal Technical Support (Web Chat)
- Office of Personnel Management (OPM)
Clearance
n/a
Personal Information
Citizenship: U.S. Citizen
References
References available upon request.
Timeline
Stock Handler
Hallmark
06.2019 - Current
Production Scheduler
Hallmark
06.2019 - Current
Quality Council
Hallmark
06.2019 - Current
Safety Attendant
Hallmark
06.2019 - Current
Machine Operator
Hallmark
06.2019 - Current
Teacher Aid
ECKAN
06.2018 - 05.2019
Bilingual Web Chat Customer Service Representative
CCO
03.2012 - 07.2018
CPS/SAIGH CUSTOMER SERVICE SPEC. II
General Dynamics Information Technology
01.2011 - 05.2018
FEBI Customer Service Representative
Vangent, Inc.
01.2011 - 03.2012
Cook expert
Applebees
03.2006 - 01.2011
Prep Cook
Applebees
01.2005 - 03.2006
Bachelors, Psychology, Minor in Early Childhood Education - Early Childhood Education
Universidad Vizcaya De Las Americas