Cokeshia Williams
Rocky Mount,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
11
11
years of professional experience
Work History
Delivery Driver
UPS
Rocky Mount, NC
10.2021 - 02.2022
- Completed on-time deliveries by choosing adequate best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Customer Service Representative
TRACEY'S MAIDZ SERVICES
Rocky Mount, NC
05.2018 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
HOUSEKEEPER
Nash General Hospital
Rocky Mount, NC
06.2016 - 10.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Customer Service Cashier
Domino's Pizza
Rocky Mount, NC
08.2013 - 01.2016
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
CASHIER
TJX Companies
Rocky Mount, NC
04.2004 - 09.2006
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Arts - BACHELOR oF BUSINESS ADMINISTRATION
STRAYER UNIVERSITY
Raleigh, NC04.2024
Skills
- Customer Relationships
- Loading and Unloading
- Delivery Verification
- Attention to Detail
- Customer Response
Timeline
Delivery Driver
UPS
10.2021 - 02.2022
Customer Service Representative
TRACEY'S MAIDZ SERVICES
05.2018 - 08.2021
HOUSEKEEPER
Nash General Hospital
06.2016 - 10.2018
Customer Service Cashier
Domino's Pizza
08.2013 - 01.2016
CASHIER
TJX Companies
04.2004 - 09.2006
Bachelor of Arts - BACHELOR oF BUSINESS ADMINISTRATION
STRAYER UNIVERSITY
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