Summary
Overview
Work History
Education
Skills
Timeline
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Terri Gregg

Florence,SC

Summary

Seeking an administrative position for a well-known company where I can utilize by developed skills. Very qualified and result-oriented with in-depth knowledge and prestige in handling administrative duties. Dynamic team player with excellent multi-tasking abilities along with being highly motivated and flexible.

Overview

14
14
years of professional experience

Work History

Processing Specialist

Assurant
01.2018 - Current
  • Enhanced processing efficiency by optimizing workflows and implementing new software tools.
  • Streamlined data entry processes for increased accuracy and reduced errors in documentation.
  • Contributed to team success by consistently meeting or exceeding productivity targets and quality standards.
  • Reduced processing time with the application of automated systems, resulting in faster turnaround times for clients.
  • Resolves any issues with insurance coverage and escalates complicated issues to manager
  • Answer inbound calls and fulfill request
  • Make outbound calls

Store Manager

TitleMax
01.2015 - 10.2017
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Repossession inspections
  • Review and update credit and loan files.

Assistant Manager

Maker's Finance
01.2013 - 01.2015
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Accounting Audit Compliances
  • Inbound, Outbound calls
  • Financial Planning

Cashier Team Lead

The Sundae House
01.2010 - 12.2012
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Education

Bachelor of Arts -

Limestone
Gaffney, SC
2022

CNA Certification -

Professional Medical Training Center
Florence, SC
2008

High School Diploma -

West Florence High School
Florence, SC
06.2007

Skills

  • Quality Control
  • Root Cause Analysis
  • Regulatory Compliance
  • Decision Making

Timeline

Processing Specialist

Assurant
01.2018 - Current

Store Manager

TitleMax
01.2015 - 10.2017

Assistant Manager

Maker's Finance
01.2013 - 01.2015

Cashier Team Lead

The Sundae House
01.2010 - 12.2012

Bachelor of Arts -

Limestone

CNA Certification -

Professional Medical Training Center

High School Diploma -

West Florence High School

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Terri Gregg