Colanders King
Saginaw,MI
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
10
10
years of professional experience
Work History
Cleanroom Lead
Hemlock Semiconductor
02.2020 - 07.2022
- Maintained, inspected, and organized the warehouse
- Operated SOP commitment and worked in collaboration with other employees to ensure smooth working processes
- Documented all shipments and deliveries
- Trained new team members by relaying information on company procedures and safety requirements.
- Scheduled forklift maintenance and repairs as needed
- Participated in company workshops and training courses as required
- Brought forth a self-motivated attitude, committed to excellence
Package Handler Supervisor
FedEx
11.2020 - 12.2021
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
Sales Representative Team Leader
Nike
04.2021 - 07.2021
- Fostered vital customer relationships to generate $15,000 in sales.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Shift Manager
McDonalds
08.2019 - 11.2020
- Worked to achieve high customer satisfaction rates by providing optimal customer service
- Helped to increase customer return rates by providing excellent customer service at all times
- Developed and implemented sales plans to expand customer base and increase customer retention.
Package Handler Supervisor
Home Chef
01.2018 - 04.2019
- Maintained, inspected, and organized the warehouse.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
Shift Manager
Zaxbys
04.2017 - 12.2017
- Provided optimal assistance to the General Manager and handled a variety of tasks
- Served as a helpful assistant to all office staff including the Property Manager and Maintenance Manager
- Provided the highest level of customer service at every shift.
Cashier
Zaxbys
10.2016 - 04.2017
- Maintained up-to-date knowledge of all retail promotions
- Settled any customer disputes in a professional and pleasant manner
- Adhered to all safety rules and guidelines
- Brought forth a self-motivated attitude, as well as the ability to collaborate
- Carefully and accurately monitored and recorded all refrigerated items ready for stocking.
Infantryman
U.S. Military-Army
01.2014 - 11.2015
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained in use of tear gas, passive ordnance, and explosives.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
Cashiers
McDonalds
08.2012 - 11.2013
- Carefully followed instructions to ensure accuracy
- Utilized strong mathematical and problem-solving skills
- Settled any customer disputes in a professional and pleasant manner
- Worked to ensure a positive and hassle-free customer experience
- Maintained up-to-date knowledge of all retail promotions.
Education
Associate of Applied Science - Cyber Operations And Warfare
Delta College
Saginaw, MI06.2025
High School Diploma -
Arthur Hill
Saginaw, MI06.2013
Skills
- Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction
- Proven ability to establish and maintain excellent communication and relationships with clients
- Excellent time management skills combined with a superior knowledge of the customer service industry
- Communication
- Ability to work under pressure
- Ability to work in a team
- Adaptability
- Forklift Operator
- Ability to Multitask
- Knowledge of Power Tools and Hand Tools
- Quality Assurance
- Quality Inspection
Accomplishments
- Supervised team of 150 staff members.
References
Kayla Lackey, (404) 423-2859, kayla.lac18@gmail.com Deasia Jeffries, (989) 992-7909, Deasiamjeffries@gmail.com Drew Cannon, (989) 854-3933, sgjoe303@gmail.com
Timeline
Sales Representative Team Leader
Nike
04.2021 - 07.2021
Package Handler Supervisor
FedEx
11.2020 - 12.2021
Cleanroom Lead
Hemlock Semiconductor
02.2020 - 07.2022
Shift Manager
McDonalds
08.2019 - 11.2020
Package Handler Supervisor
Home Chef
01.2018 - 04.2019
Shift Manager
Zaxbys
04.2017 - 12.2017
Cashier
Zaxbys
10.2016 - 04.2017
Infantryman
U.S. Military-Army
01.2014 - 11.2015
Cashiers
McDonalds
08.2012 - 11.2013
Associate of Applied Science - Cyber Operations And Warfare
Delta College
High School Diploma -
Arthur Hill
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