Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Colarva Holden

Salisbury,MD

Summary

Dedicated Customer Service professional with excellent experience and proven multitasking abilities. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Committed to maintaining professional relationships to increase profitability and drive business results. Excels in telephone support and greeting arriving visitors. Strong history achieving high data output.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Credit Plus
Salisbury , MD
2019.12 - Current
  • Multi-tasked answering 30-40 calls, 50+ emails and faxes daily, addressing customer inquiries, solving problems and providing product information.
  • Facilitated rush orders and completed accurate to meet aggressive deadlines.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered excellent customer service, resulting in consistently high customer satisfaction rating.

Bar Manager

American Legion Post 145
Salisbury Md , MD
2016.08 - 2018.12
  • Took customer orders and capitalized on opportunities to sell special beverages.
  • Designed special drink and cocktail offerings.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Followed all safety requirements for alcohol service.
  • Shrunk inventory costs 25% through proactive evaluation and adjustment of supply and demand.

Bartender

Vfw Post 10159
Salisbury , MD
2011.08 - 2016.12
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.

Packaging Associate

Cadista Pharmaceuticals Inc.
Salisbury , MD
2011.07 - 2016.05
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Assisted with quality and production process improvements to support new packaging initiatives.
  • Monitored team work performance and elevated production or personnel issues to management.
  • Conducted basic repairs of vacuum sealers, pallet jacks and lifts to keep equipment properly cleaned and maintained.

Front Desk Receptionist

Studio K Salon And Spa
Marriottsville , MD
2010.09 - 2011.07
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Lead Front Desk Receptionist

George Of New York Hair Design
Columbia , MD
2009.07 - 2010.04
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

Some College (No Degree) - Chemical Dependency Counseling

Wor-Wic Community College
Salisbury, MD

High School Diploma -

Wicomico High School
Salisbury, MD
05.1998

Skills

  • De-escalation Techniques
  • CRM Software
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Establishing and Maintaining Customer Relationships
  • Sales Quota Achievement

Timeline

Customer Service Representative

Credit Plus
2019.12 - Current

Bar Manager

American Legion Post 145
2016.08 - 2018.12

Bartender

Vfw Post 10159
2011.08 - 2016.12

Packaging Associate

Cadista Pharmaceuticals Inc.
2011.07 - 2016.05

Front Desk Receptionist

Studio K Salon And Spa
2010.09 - 2011.07

Lead Front Desk Receptionist

George Of New York Hair Design
2009.07 - 2010.04

Some College (No Degree) - Chemical Dependency Counseling

Wor-Wic Community College

High School Diploma -

Wicomico High School
Colarva Holden