Colarva Holden
Salisbury,MD
Summary
Dedicated Customer Service professional with excellent experience and proven multitasking abilities. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Committed to maintaining professional relationships to increase profitability and drive business results. Excels in telephone support and greeting arriving visitors. Strong history achieving high data output.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Credit Plus
Salisbury, MD
12.2019 - Current
- Multi-tasked answering 30-40 calls, 50+ emails and faxes daily, addressing customer inquiries, solving problems and providing product information.
- Facilitated rush orders and completed accurate to meet aggressive deadlines.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered excellent customer service, resulting in consistently high customer satisfaction rating.
Bar Manager
American Legion Post 145
Salisbury Md , MD
08.2016 - 12.2018
- Took customer orders and capitalized on opportunities to sell special beverages.
- Designed special drink and cocktail offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Followed all safety requirements for alcohol service.
- Shrunk inventory costs 25% through proactive evaluation and adjustment of supply and demand.
Bartender
Vfw Post 10159
Salisbury, MD
08.2011 - 12.2016
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
Packaging Associate
Cadista Pharmaceuticals Inc.
Salisbury, MD
07.2011 - 05.2016
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Assisted with quality and production process improvements to support new packaging initiatives.
- Monitored team work performance and elevated production or personnel issues to management.
- Conducted basic repairs of vacuum sealers, pallet jacks and lifts to keep equipment properly cleaned and maintained.
Front Desk Receptionist
Studio K Salon And Spa
Marriottsville, MD
09.2010 - 07.2011
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Lead Front Desk Receptionist
George Of New York Hair Design
Columbia , MD
07.2009 - 04.2010
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Kept accounts in balance and ran daily reports to verify totals.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Some College (No Degree) - Chemical Dependency Counseling
Wor-Wic Community College
Salisbury, MDHigh School Diploma -
Wicomico High School
Salisbury, MD05.1998
Skills
- De-escalation Techniques
- CRM Software
- Understanding Customer Needs
- Verbal and Written Communication
- Multitasking and Prioritization
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Establishing and Maintaining Customer Relationships
- Sales Quota Achievement
Timeline
Customer Service Representative
Credit Plus
12.2019 - Current
Bar Manager
American Legion Post 145
08.2016 - 12.2018
Bartender
Vfw Post 10159
08.2011 - 12.2016
Packaging Associate
Cadista Pharmaceuticals Inc.
07.2011 - 05.2016
Front Desk Receptionist
Studio K Salon And Spa
09.2010 - 07.2011
Lead Front Desk Receptionist
George Of New York Hair Design
07.2009 - 04.2010
Some College (No Degree) - Chemical Dependency Counseling
Wor-Wic Community College
High School Diploma -
Wicomico High School
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