Colbi Stevens-Davis

• ● Responsible for maintaining 65,000 square feet, and 94 beds.
• ● General repairs in electric, plumbing, carpentry
• ● Troubleshooting HVAC issues and repairs
• ● Managed staff of assistant and housekeeping
• ● Regulatory compliance
• ● Adhered to mission of the community
• ● Assisted team with special projects
• ● Oversaw maintenance and housekeeping staff

● Ensured company mission was instituted into daily practice

● Navigated difficult customer situations with success

● Assisted subs and contractors with ESL considerations

● Completed year-end with positive NOI

● Developed a fair and policy-driven practice for sub pay

● Fostered trusting and meaningful relationships with families

● Implemented year-end self-evaluation process

• Ensured company mission was instituted into daily practice
• Navigated difficult customer situations with success
• Assisted subs and contractors with ESL considerations
• Completed year-end with positive NOI
• Developed a fair and policy-driven practice for sub pay
• Fostered trusting and meaningful relationships with families
• Implemented year-end self-evaluation process
• Responsible for maintaining 65,000 square feet, and 94 beds
• General repairs in electric, plumbing, carpentry
• Troubleshooting HVAC issues and repairs
• Managed staff of assistant and housekeeping
• Regulatory compliance
• Adhered to mission of the community
• Assisted team with special projects
• Oversaw maintenance and housekeeping staff
• Developed respectful and trusting relationships with tenants and vendors
• Established performance improvement teams to meet tenant and customer needs resulting in a positive, inclusive climate
• Sales driven and assisted the property manager by creating trusting relationships with current tenants and vendors to increase tenant referrals
• Successfully organized and oversaw capital improvement projects to maintain business viability
• Shared mission of the organization with the public at successful community outreach events
• Utilized financial control tools, resulting in improved accuracy and better accountability for project completion
• Introduced preventative maintenance programs that extended equipment life cycles and minimized costly repairs or replacements.
• Collaborated with cross-functional departments to ensure timely production schedules and adherence to quality standards.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.

• Transformed department culture through team building and leadership
• Modeled the company mission and cornerstones through the pandemic and the unprecedented 'winter storm.'
• Elevated departmental retention thru weekly coaching and monthly satisfaction surveys
• Defined quality metrics and KPIs by ensuring departmental efficiency
• Successfully facilitated regulatory compliance, meeting and exceeding audit standards of state and federal regulatory agencies
• Welcomed inquiries from residents and families, explained costs, processes, and timeline completion
• Monitored business trend forecasts, adjusting budgets and operational plans to maximize funding for capital projects
• Devised strategic improvements to resolve issues and spearhead necessary operational updates
• Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
• Verified building areas were working optimally and kept clean.

• Implemented system-wide orientation, training, and support programs for new employees to allow multi-site coverage in maintenance
• Analyzed data from yearly surveys and KPIs to develop performance improvement plans
• Ensured compliance with all organization policies/procedures
• Mentored directors and leadership members to ensure we offered the highest caliber and consistent maintenance department
• Revised policy and procedure manual relevant to each campus
• Opened two different campuses to include additional services in our portfolio
• Oversaw each location’s new build process from permitting to completion
• Assisted campuses with the development of their budgets, forecasting expenses, and capital expenditures relevant to their maintenance departments
• Ensured the organizational mission was put into daily practice for each maintenance department
• Monitored budgets and variances and supplied solutions to narrow any negative margins
• Modeled healthy, transparent relationships with all entities of the organization and regulatory agencies
• Maintained a safe work environment by enforcing company policies, procedures, and regulatory standards throughout each project phase.
• Completed projects on time and within budget by effectively managing resources and schedules.

• Assisted maintenance supervisor with all work orders
• Managed the entire make-ready process, including partnering with vendors
• Managed budgeted expenditures to minimize operational costs
• Kept accurate and organized work order tracking
• Managed inventory and ordered new supplies
• Introduced change improvement plans when in the best interest of the community and department
• Assisted maintenance director with work orders
• Completed daily clean-up of the property
• Worked with vendors in the director’s absence
• Assisted make-ready inventory projects
• Worked with property manager for needed completion of projects