Colbie Taylor
Warwick,RI
Summary
Dedicated HCM professional with a decade of experience in managing and optimizing Human Capital Management systems. Adept in utilizing CRM tools, Excel, PowerPoint, Outlook, Sales Loft, and ZoomInfo to streamline HR processes and drive organizational growth. Recognized as a leader in building brand presence within unbranded territories, consistently exceeding sales targets. Proud 5-year club winner with a proven track record of delivering results and fostering client relationships.
Overview
10
10
years of professional experience
Work History
Major Market Account Executive
MP-HR
Beverly , MA
02.2023 - Current
- Studied and researched competitive landscape and emerging technologies to position brand in marketplace.
- Gathered company and contact information to compile data for current and potential customers.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Actively monitored competitor activities within assigned region and territory.
- Increased profitability and revenue by generating $200k in sales in an unbranded market segment.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Identified customer needs by asking questions and advising on best solutions.
- Researched market conditions in local, regional, or national areas to determine potential sales of a product or service.
- Produced sales documents, finalized deals and filed records.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Utilized CRM to collect, organize and manage sales data and customer information.
- Created new revenue streams by increasing market coverage while driving company profits.
- Maintained accurate records of all sales activities using CRM software systems.
- Attended various networking events to identify sales opportunities and build relationships.
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Revived dormant accounts by re-establishing relationships with key decision-makers.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Broker Sales Representative
ADP
Warwick, RI
03.2021 - 03.2023
- Monitored market trends, competitor strategies and market suppliers to evaluate opportunities to reduce costs.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Identified customer needs by asking questions and advising on best solutions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Managed relationships with third party vendors providing services related to Channel Partnerships.
- Pursued mutually rewarding sales activities, strategies and business opportunities with channel partners.
- Produced sales documents, finalized deals and filed records.
- Greeted and assisted customers to foster positive experiences.
- Coached, mentored and developed skills in channel partner team to underpin successful sales efforts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified areas for improvement within our existing channels and implemented changes accordingly.
- Collaborated closely with internal teams such as marketing, operations, and finance to ensure successful partnerships.
- Negotiated contracts with channel partners to ensure mutually beneficial terms.
- Listened to customer needs to identify and recommend best products and services.
- Advocated for channel needs cross-functionally to deliver on partner and customer promises.
- Organized regular meetings with existing channel partners to review goals and objectives.
Major Market Account Executive
Paycor
Cincinnati, OH
03.2022 - 02.2023
- Used technology resources to assist customers in locating and selecting items.
- Developed and delivered technical presentations to prospects, customers, and internal teams.
- Negotiated tender and contract terms to meet both client and company needs.
- Analyzed customer feedback to identify areas of improvement in products or services offered.
- Analyzed customer requirements and identified solutions that best fit their business objectives.
- Served as a liaison between engineering staff and sales team members throughout the development process.
- Researched and identified potential customers.
- Tracked competitor activities such as pricing changes, new product releases.
- Maintained a thorough understanding of the company's products, services, pricing policies, and promotional materials.
- Evaluated customer feedback in order to identify areas of improvement for products and services.
- Devised and delivered technical presentations explaining options to customers and prospective customers.
- Responded promptly to customer inquiries regarding product specifications, pricing, availability.
- Maintained accurate sales forecasting reports.
- Generated leads through cold calling prospective clients as well as networking activities.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
SMB Account Executive/Partner Relationship Manager
Paychex Inc
Providence, RI
01.2014 - 03.2021
- Assisted with the preparation of presentations for current and prospective clients.
- Cultivated strong relationships with internal stakeholders for collaboration purposes.
- Coordinated with cross-functional teams to maximize customer engagement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Analyzed data from sales activities to determine areas of improvement and growth potential.
- Negotiated contracts with vendors to ensure cost efficiency for clients.
- Increased profitability and revenue by generating 150% over goal quota.
- Developed and implemented strategies to increase customer retention rates.
- Analyzed customer data to identify trends in purchasing behavior.
- Prepared weekly forecasts of expected revenue based on current pipeline activity.
- Established long-term relationships with key contacts within partner organizations.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Performed regular follow-ups with existing customers to ensure satisfaction levels remain high.
- Managed client relationships, resolving customer issues in a timely manner.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Achieved cost-savings by developing functional solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
Education
Associate of Science - Criminal Justice
Community College of Rhode Island
Warwick, RI06-2011
Some College (No Degree) -
Providence College
Providence, RIBachelor of Science - Criminal Justice
Grand Canyon University
Phoenix, AZSkills
- Pipeline Management
- Customer Service
- Contract Negotiation
- Data Analysis
- Customer Relationship Management
- Lead Development
- Business Development
- Territory Management
- Lead Generation
- Needs Assessment
- Sales Quota Achievement
- Sales Expertise
- Sales Strategies
- Customer Relationship Management (CRM)
- Negotiation Skills
- Business Growth Opportunities
- Business Service Management
- Client Relationship Building
- Strategic Initiatives
- Managing Client Relationships
- Sales Methodologies
- Strong Presentation Skills
Accomplishments
- RI SHRM Member
- Norther Rhode Island Chamber Member
- Multiple Club Winner
- COI champion of building channel relationships
References
References available upon request.
Timeline
Major Market Account Executive
MP-HR
02.2023 - Current
Major Market Account Executive
Paycor
03.2022 - 02.2023
Broker Sales Representative
ADP
03.2021 - 03.2023
SMB Account Executive/Partner Relationship Manager
Paychex Inc
01.2014 - 03.2021
Associate of Science - Criminal Justice
Community College of Rhode Island
Some College (No Degree) -
Providence College
Bachelor of Science - Criminal Justice
Grand Canyon University
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