Colby Anderson
STILLWATER,Oklahoma
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Appointment Coordinator
Janzen Toyota
07.2022 - Current
- Assessed customer needs and responded to customer emails and calls.
- Scheduled appointments for customers in person or over telephone.
- Greeted customers upon arrival and provided appropriate forms to fill out.
- Called and rescheduled appointments for clients.
- Directed telephone calls to appropriate parties.
- Managed filing system, entered data and completed other clerical tasks.
Cashier
Janzen Toyota
05.2022 - 07.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Input financial data and produced reports using CDK Global.
- Handled day-to-day accounting processes to drive financial accuracy.
Customer Service Associate
Walmart
11.2020 - 06.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Talent Development Manager
Oncue Express
09.2020 - 12.2020
- Drove departmental efficiency by organizing comprehensive new hire training and orientation.
- Partnered with management to establish workplace safety curriculum for training and education purposes.
- Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
Cashier
OnCue Express #14
02.2018 - 12.2020
- Accepted customer payments, and made change when necessary.
- Answered customers' questions on purchases, store policies, and store returns.
- Counted the cash in the register at the start and end of each shift.
- Greeted an average of 400 customers per day.
- Guided customer disputes toward positive resolution with listening and diplomacy skills.
- Kept lines moving smoothly so that no more than 5 people were in line.
- Maintained records of purchases and other sales transactions such as returns and refunds.
- Packed purchases into paper and plastic bags neatly to maximize space.
- Performed duties such as mopping, organizing shelves, and marking prices.
- Verified customers' ages for legal compliance with products such as alcohol and tobacco.
Education
High School Diploma -
Stillwater High School
Stillwater, OK2018
Skills
- Accurate counting of money
- Pleasant, friendly communications
- Excellent recall of names and faces
- Efficient processing of transactions
- Works well in a team
- Inbound calling
- Patient confidentiality
- Client Relationship Building
- Workflow Management
- Strong Organization
- Excellent phone etiquette
- Appointment Scheduling
- Listening
- Policies
- Customer Service
- Problem-solving abilities
- High-energy attitude
Timeline
Appointment Coordinator
Janzen Toyota
07.2022 - Current
Cashier
Janzen Toyota
05.2022 - 07.2022
Customer Service Associate
Walmart
11.2020 - 06.2022
Talent Development Manager
Oncue Express
09.2020 - 12.2020
Cashier
OnCue Express #14
02.2018 - 12.2020
High School Diploma -
Stillwater High School
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