Colby Baker
Johnson City,TN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level forklift position. Ready to help team achieve company goals. Knowledgeable about proper handling of pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills. 7 years of hands-on experience handling warehouse duties with Coca-Cola and Estes freight including but not limited to loading, unloading, and warehouse restocking. Organized and efficient while maintaining safe operating procedures. Experience also includes moving trailers with yard dog, backing and hooking.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Event Manager
USA Raft LLC
Erwin, TN
04.2021 - Current
- Managed administrative logistics of events planning, event booking and event promotions.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Provided customers with information about availability and pricing.
- Utilized Adventure Office resort booking software to input all key data into resort's database system.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Delivery Service Driver
Postmates
Johnson City, TN
11.2020 - 04.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
Bartender
Wild Wing Cafe
Johnson City, TN
05.2019 - 11.2020
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Server
Cheddars
Johnson City, TN
03.2019 - 01.2020
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Terrain Park Attendent
Beech Mountain Ski Resort
Beech , North Carolina
11.2018 - 03.2019
- Communicated with various departments using handheld radios.
- Provided exemplary customer service by making patrons feel welcome, answering park questions and giving directions.
- Organized and maintained accurate logs of park supply inventory.
- Maintained daily safety inspections.
- Tested attractions before opening park to guests to optimize safety.
- Worked controls, buttons and switches to safely operate rides.
Delivery Crew Member
Colorado Tents And Events
Silverthorne, CO
03.2017 - 09.2018
- Managed efficient unloading of freight, inspected merchandise and documented customer concerns.
- Build and constructed tent frames and set up.
- Complied with all truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Recorded each delivery using proper paperwork before leaving warehouse.
- Safely operated forklift and warehouse equipment according to OSHA safety standards.
Front Desk Foreman
Woodward
Frisco, CO
11.2016 - 03.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Attended office meetings with supervisors to answer questions, resolve issues and keep employees informed of changes.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Answered phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Explained details regarding property and safety to guests while visiting Woodward
- Executed positive demeanor to each and every visitor approaching front desk.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Supervised 7-10 team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Lead Vertique Operator
Coca-Cola
Charlotte, NC
11.2015 - 11.2016
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Supervised warehouse operations by managing 20-25 employees during 8-15 hour shifts and maintained efficiency in fast-paced environment.
- Acted as liaison between company departments and warehouse teams.
- Oversaw daily operations and shipping and handling processes.
- Used Vertique software to monitor product movement as it moves through the automated pallet building system
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
Warehouse Lead
Coca-Cola
Knoxville, TN
09.2013 - 10.2015
- Over saw the completion of 25-35 truck loads each night in warehouse setting
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
- Trained employees on equipment operation and safety protocols.
- Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
- Operated company vehicles and heavy equipment with focus on safety and risk management
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Updated daily logs with regular shift activities and incident details.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Terrain Park Attendent (seasonal)
Ober Gatlinburg Ski Resort And Amusement Park
Gatlinburg, TN
12.2009 - 03.2014
- Communicated with various departments using handheld radios.
- Provided exemplary customer service by making patrons feel welcome, answering park questions and giving directions.
- Organized and maintained accurate logs of park supply inventory.
- Maintained daily safety inspections.
- Tested attractions before opening park to guests to optimize safety.
- Worked controls, buttons and switches to safely operate rides.
Forklift Operator
Coca-Cola
Knoxville, TN
05.2012 - 09.2013
- Loaded transfer truck with front end loader.
- Handled multiple tasks simultaneously to maximize work efficiency.
- Operated equipment while observing standard safety procedures.
- Completed regular checks of incoming freight in staging area each day.
- Located proper slots on storage racks and set pallets in place with forklift.
- Stacked merchandise on both partial and full pallets and removed empty pallets from sales floor.
- Worked in team environment to maintain high levels of productivity.
- Demonstrated and applied product knowledge of all company items.
- Removed orders from storage, wrapped and staged for shipments.
- Changed out forklift batteries and connected batteries to battery charger.
- Completed daily forklift safety checklists.
- Kept accurate records of all incoming and outgoing shipments.
Server
Wok-hay
Knoxville , TN
03.2011 - 02.2012
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Ruby Tuesday
Knoxville , TN
02.2010 - 02.2011
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Photography Sales Specialist
Sky Lift Gatlinburg
Gatlinburg, TN
04.2010 - 10.2010
- Operating our cash registers for the sale of gifts and souvenirs.
- Stocking and restocking shelves.
- Closing and opening job procedures.
- Greeting customers and guest upon arrival to the top of the sky lift.
- Providing quality digital photos and an enjoyable atmosphere to guests.
Forklift Operator
Estes Express Lines
Knoxville , TN
05.2008 - 01.2010
- Loaded transfer truck with front end loader.
- Handled multiple tasks simultaneously to maximize work efficiency.
- Operated equipment while observing standard safety procedures.
- Completed regular checks of incoming freight in staging area each day.
- Located proper slots on storage racks and set pallets in place with forklift.
- Stacked merchandise on both partial and full pallets and removed empty pallets from sales floor.
- Worked in team environment to maintain high levels of productivity.
- Demonstrated and applied product knowledge of all company items.
- Removed orders from storage, wrapped and staged for shipments.
- Changed out forklift batteries and connected batteries to battery charger.
- Completed daily forklift safety checklists.
- Kept accurate records of all incoming and outgoing shipments.
Education
High School Diploma -
Halls High School
Knoxville TN Skills
- Warehouse Logistics
- Forklift Operations
- Program Planning and Development
- Budget Planning and Administration
- Agenda Setting and Control
- Facilities Management and Maintenance
- Staff Leadership
- Problem Anticipation and Resolution
- Accommodation Organization
- Complaint Resolution
- Independent Thinking
- MS Office
- Skilled in POS systems, Vertique (automated pallet building conveyor system), Social Media for advertising (Facebook, Instagram, Airbnb management)
Certification
ABC Card
Certified Bartending Certificate from Local Bartending School
- Certified Forklift Operator, Coca-Cola - 2012-2016
- Certified Forklift Operator, Estes Freight - 2008-2010
Timeline
Event Manager
USA Raft LLC
04.2021 - Current
Delivery Service Driver
Postmates
11.2020 - 04.2021
Bartender
Wild Wing Cafe
05.2019 - 11.2020
Server
Cheddars
03.2019 - 01.2020
Terrain Park Attendent
Beech Mountain Ski Resort
11.2018 - 03.2019
Delivery Crew Member
Colorado Tents And Events
03.2017 - 09.2018
Front Desk Foreman
Woodward
11.2016 - 03.2017
Lead Vertique Operator
Coca-Cola
11.2015 - 11.2016
Warehouse Lead
Coca-Cola
09.2013 - 10.2015
Forklift Operator
Coca-Cola
05.2012 - 09.2013
Server
Wok-hay
03.2011 - 02.2012
Photography Sales Specialist
Sky Lift Gatlinburg
04.2010 - 10.2010
Server
Ruby Tuesday
02.2010 - 02.2011
Terrain Park Attendent (seasonal)
Ober Gatlinburg Ski Resort And Amusement Park
12.2009 - 03.2014
Forklift Operator
Estes Express Lines
05.2008 - 01.2010
High School Diploma -
Halls High School