Colby Black
Mortgage Loan Originator
Citrus Heights,CA
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
12
12
years of professional experience
Work History
Licensed Mortgage Loan Originator
Stanford Mortgage
Sacramento, CA
01.2022 - 03.2023
- Fielded customer complaints and provided solutions.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Reviewed loan files and updated to match current standards.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
In Home Sales Consultant
Southwest Blinds/Costco
Sacramento, CA
10.2019 - 10.2021
- Built extensive network of business contacts to increase sales opportunities.
- Distributed pamphlets and other informational literature on [Type] products.
- Established and maintained relationships with vendors to provide steady supply of products.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Utilized persuasive sales techniques to convert leads into sales.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Stayed current on product specs and prices and accurately updated display product literature.
- Tracked and measured sales activity using mobile technology, reporting sales from field.
Sales Associate
The Blind Guy
Sacramento, CA
11.2017 - 07.2019
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Fully designed and measured custom window coverings
- Listened to customer needs and desires to identify and recommend optimal products.
Owner
Budget Blinds
Sacramento, CA
02.2011 - 08.2016
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Trained and developed team members to build human capital.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Education
GED -
Visions
Citrus Heights, CA 09.2002 - 09.2002
NMLS - Mortgage Loans
NMLS Registry
Sacramento, CA 12.2021 - 12.2021
Skills
Payment collection
Mortgage Loan Expert
NMLS Licensed
Financial transactions expertise
Practiced at FHA loan process
Financial analysis aptitude
Planning and Coordination
Critical Thinking
Teambuilding
Teamwork and Collaboration
Maintenance and Repair
Extremely career driven
Timeline
Licensed Mortgage Loan Originator
Stanford Mortgage
01.2022 - 03.2023
NMLS - Mortgage Loans
NMLS Registry
12.2021 - 12.2021
In Home Sales Consultant
Southwest Blinds/Costco
10.2019 - 10.2021
Sales Associate
The Blind Guy
11.2017 - 07.2019
Owner
Budget Blinds
02.2011 - 08.2016
GED -
Visions
09.2002 - 09.2002