Colby Brown

• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Identified opportunities for cross-selling additional products and services.
• Generated new sales leads through cold calling and networking activities.
• Performed regular follow-ups with prospects to close deals in a timely manner.
• Set up meetings with potential clients and listened to their wishes and concerns.
• Negotiated deals and handled complaints or objections.
• Prepared and delivered appropriate presentations on products and services.

• Assisted with purchases, locating items and signing up for rewards programs.
• Welcomed customers, offering assistance to help find necessary store items.
• Scanned customer purchases, supporting transactions to streamline sales process.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Learned roles of other departments to provide coverage and keep store operational.
• Properly verified customer identification for alcohol or tobacco purchases.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

• Helped customers find specific products, answered questions and offered product advice.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Answered incoming telephone calls to provide store, products and services information.
• Used product knowledge to assist customers and suggest products.

• Sold print, online, niche publication, newspaper inserts, direct mail and related printed products.
• Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
• Delivered cost estimates on advertising plans and services to customers.
• Used strong negotiation and persuasion skills to sell advertising products and services.
• Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.
• Worked with other departments to resolve supply questions and quality concerns.
• Reported defective materials to department supervisors for immediate remediation.
• Assembled finished product for shipment by packing, crating, loading and securing items.

When I work in the back of the house, I make sure that all the dishes and silverware are clean and ready for customer use. I also take care of waste management as well other side jobs such as food prep.  When I work in the front with the customers, my duties entail all things required of a busser and/or host. My requirements are to have all the tables prepped for the next guests, ensure that customer's drinks are full, and seated at their tables. One of my biggest responsibilities is training the new employees that have applied to be dishwashers and making sure they are capable of fulfilling our standards. To date, I have trained five new employees.  

I

• Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
• Communicated store policy violations to upper management to prevent shrinkage and misconduct.
• Facilitated on-site staff training and developed processes and procedures to increase accuracy.
• Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
• Consistently met financial targets with close monitoring of expenses, labor hours and supply use.