Summary
Overview
Work History
Education
Skills
Summary of Qualifications
Certification
Timeline
Generic

Colby Bryan

Houston,TX

Summary

A dependable candidate seeking to secure full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Equipped for fast-paced work and changing daily needs. Serve customers effectively with attention to detail and a hardworking approach. Quick-learning team player with effective communication and organization expertise. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Animal Attendant

Rover
01.2015 - Current
  • Bathed and groomed dogs
  • Walked dogs on regular schedule
  • Cleaned and disinfected kennels and common areas
  • Prepared food and formulas to meet individual needs of animals
  • Monitored pets for signs of distress, injury and illness
  • Monitored animals during group play sessions
  • Met with clients to discuss needs, service preferences and special requests

Elevate Program

YMCA Of The Rockies
01.2023 - 05.2023
  • The Elevate program at the YMCA of the Rockies provides young adults with a variety of experiences designed to enjoy the outdoors while gaining work and life skills
  • The key components are work experience in hospitality, team building with other participants and staff from around the world, life lessons not necessarily taught in higher education, networking opportunities, outdoor adventure, and meaningful community service
  • Individuals also receive WFA and CPR certification
  • The responsibilities for my role in the Food Service department during the Elevate program consist of:
  • Prepared and served meals for guests, following all safety procedures
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted with setup of special events, and serving large groups of guests
  • Worked with the event and kitchen staff to coordinate meal prep of events and special occasions
  • Processed customer payments and balanced cash drawers
  • Trained new staff on food preparation and safety procedures, as well as other teammates tasks for backup
  • Provided friendly, courteous service to create memorable moments for guests.

MUA Assistant

Makeup By Shelby Bryan
08.2020 - 06.2023
  • Schedule bookings with clients and venues, gathering information needed for event itinerary
  • Keeping inventory and kit stocked and organized
  • Client Communication, assist with consultations for new and continued clients, providing service information
  • Organizing client information and contracts
  • Assisting with smalls tasks or issues that may arise during events
  • Stayed in communication with artist about changes and concerns

Brand Associate

Athleta
11.2020 - 01.2021
  • Processed cashier transactions quickly and accurately, driving brand loyalty programs
  • Placed styles, sizes and colors of product on sales floor to maintain availability for customers
  • Engaged and educated customers to deliver amazing shopping experience
  • Showed understanding of customer's personal style and preferences when offering product advice
  • Drove sales and service using suggestive selling techniques and observing non-verbal cues.

Transportation/Logistics Assistant

BNSF Logistics LLC
10.2019 - 04.2020
  • Input and track inbound and outbound freight operations using TMS system
  • Managed invoicing and contracts, updating customer and vendor spreadsheets
  • Assisted with managing top customer account and customer relations as being main point of contact
  • Assessed proposed changes for potential impacts to region, including driver capacity and overflow, delivering recommendations to Account Manager
  • Relayed information between drivers and recipients, including ETA and potential delays
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Answered phone calls and responded to customer emails.

Barista

BonAppeTea
10.2017 - 07.2018
  • Prepared food and tea beverages, serving customers and special events
  • Assist with management of store operations, scheduling and training of employee, back-of-house tasks
  • Maintained inventory counts, ordering and restocking supplies to sustain operations
  • Resolved customer disputes with tact and professionalism
  • Used POS system to accurately enter orders and process payments, completed daily cash audits to balance drawers
  • Developed beverage menu, recipes, specialty drinks, and promotions

Education

3 Years of Study - Business Administration And Management

University of Arkansas
Fayetteville, AR

Skills

  • Data Administration
  • Customer Service, Client Relations
  • Freight operations
  • MS Office Proficiency
  • Documentation, Billing, Spreadsheet Tracking
  • Issue and Complaint Resolution
  • Schedule and calendar management
  • Account Management

Summary of Qualifications

  • Advanced Customer Service skills with over 5 years experience in customer satisfaction and client relations
  • Advanced computer proficiency, with MS Office knowledge and different software systems. 50-60 WPM type speed, and Data Entry experience
  • Call Center experience working in office and remotely

Certification

Introduction to CRM - HubSpot

Services Customer Satisfaction Process

Customer Support Data

Timeline

Elevate Program

YMCA Of The Rockies
01.2023 - 05.2023

Brand Associate

Athleta
11.2020 - 01.2021

MUA Assistant

Makeup By Shelby Bryan
08.2020 - 06.2023

Transportation/Logistics Assistant

BNSF Logistics LLC
10.2019 - 04.2020

Barista

BonAppeTea
10.2017 - 07.2018

Animal Attendant

Rover
01.2015 - Current

3 Years of Study - Business Administration And Management

University of Arkansas

Similar Profiles

CREATE PROFILE
Colby Bryan