Summary
Overview
Work History
Education
Skills
Timeline
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Colby Concon

Richmond,CA

Summary

Dynamic and detail-oriented professional with hands-on experience at the City of San Francisco, excelling in network troubleshooting and team collaboration. Proven ability to manage support ticket queues and assist in network installations, leveraging skills in cybersecurity risk assessment and technical documentation to drive project success.

Overview

7
7
years of professional experience

Work History

Network Team Intern

City of San Francisco
San Francisco, USA
05.2023 - 07.2023
  • Managed a support ticket queue servicing various SF City departments
  • Assisted network engineers in the field to survey a site and create a plan for completing the requested service on the network
  • Assisted in preparing, configuring, and installing an enterprise switch and fiber patch panel
  • Maintained accurate records of all activities performed throughout internship period.

Shift Lead

After's Ice Cream
San Bernardino, USA
09.2024 - 12.2025
  • Maintained a clean and organized workspace, including sanitizing surface and equipment
  • Assisted in inventory management by restocking supplies and reporting low stock items to manager and or shift leads
  • Trained new staff on ice cream preparation and store procedures.

Anchor Lab Intern

CEL Consulting
Oakland, USA
06.2019 - 12.2019
  • Assisted in the set up, testing process, and clean up of architectural anchors
  • Assisted field technicians in collecting material samples and surveying work sites

Education

Bachelor of Science - Information Systems and Technology, Cybersecurity

CSU San Bernardino
San Bernardino, CA
12.2025

Associate in Science - Computer Network Technology

Diablo Valley College
Pleasant Hill, CA
12.2022

Skills

  • Network Security
  • Network troubleshooting
  • Team Collaboration
  • Pentesting Tools
  • Project management
  • Cybersecurity risk assessment
  • Digital forensics tools
  • Technical documentation
  • Network equipment installation
  • Proficient with Windows, Linux, and macOS
  • Proficient in AI-assisted coding
  • Customer support ticket handling

Timeline

Shift Lead

After's Ice Cream
09.2024 - 12.2025

Network Team Intern

City of San Francisco
05.2023 - 07.2023

Anchor Lab Intern

CEL Consulting
06.2019 - 12.2019

Bachelor of Science - Information Systems and Technology, Cybersecurity

CSU San Bernardino

Associate in Science - Computer Network Technology

Diablo Valley College
Colby Concon