Colby Conn
Norman,Oklahoma
Summary
Accomplished Wind Field Service Supervisor with a proven track record at Integrated Power Services, enhancing customer satisfaction and team performance through expert project management and exceptional client relationships. Skilled in technical support and workforce management, I led initiatives that significantly improved operational efficiency and safety compliance.
Overview
8
8
years of professional experience
Work History
Wind Field Service Supervisor
Integrated Power Services
02.2021 - Current
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Coordinated logistics for personnel transportation, equipment shipments, and accommodations during remote assignments.
- Increased revenue generation through upselling additional services during routine maintenance visits based on client needs assessment.
- Enhanced team performance by implementing efficient scheduling and resource allocation strategies.
- Led team of up to 18 service technicians in field activities.
- Maintained a schedule of up to 9 service calls.
- Checked safety practices and integrity of PPE.
- Promoted safety awareness within the team, leading to a reduction in workplace accidents and incidents.
- Streamlined work processes, resulting in increased productivity and more efficient use of resources.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement initiatives.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Scheduled and oversaw maintenance, repair, and installation activities.
- Utilized proper tools and materials to adhere to safety guidelines.
- Monitored product quality and communicated necessary improvements to the lead technician.
Wind Turbine Technician
Evans Enterprises
01.2018 - 01.2021
- Climbed wind turbine towers to inspect, troubleshoot and repair turbine equipment.
- Promoted continuous improvement within the team by sharing experiences, lessons learned, and proposing process enhancements during regular meetings or training sessions.
- Conducted systematic processes for identifying root cause of wind turbine component failures.
- Reduced downtime by performing preventive maintenance on wind turbines according to established schedules and procedures.
- Collaborated with other technicians for successful completion of major overhauls and component replacements on wind turbines.
- Increased team productivity by providing training and guidance to new technicians joining the workforce.
- Streamlined repair processes by effectively diagnosing malfunctions using advanced diagnostic tools and equipment.
- Used hand tools, power tools and other specialized equipment to repair and maintain turbines.
- Minimized risks and incidents by strictly adhering to regulations, safety rules and codes.
- Corrected issues with mechanical, electrical and hydraulic systems, enhancing performance, and reducing recurrence of maintenance issues.
- Utilized hoists, cranes and lifts to access turbine components.
- Diagnosed problems involving wind turbine generators or control systems.
- Improved wind turbine efficiency by conducting regular maintenance and repairs on mechanical, electrical, and hydraulic components.
- Performed quality audits of maintenance activities to ensure high standards were consistently met, resulting in reduced rework or equipment failures.
- Optimized turbine performance by troubleshooting issues and implementing corrective measures in a timely manner.
- Minimized work-related accidents by strictly following safety protocols during all maintenance tasks, including working at heights or confined spaces.
Field Service Technician
Evans Enterprises
07.2016 - 01.2018
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Discussed and recommended service options with customers.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Improved operational efficiency, meticulously organizing tools and equipment for quick deployment to service calls.
- Optimized route planning for service calls to maximize number of daily visits without compromising service quality.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Education
High School Diploma -
Everton
Everton, MO05.2012
Skills
Safety meetings
Customer Service Management
Scheduling jobs
Managing service operations
Client Relationships
Workforce Management
Technical Support
Coordinating projects
Creating estimates
Team direction
Managing projects
Employee Scheduling
Golf and Fishing
Started golfing a few years ago after getting the wind field service lead spot golfing in other states. What started out as just trying something new, led to me loving the sport and the people you get to meet. Absolutely love fishing it is something I wish I got to do more of with my wife and kids nothing like relaxing by the water and catching fish.
Timeline
Wind Field Service Supervisor
Integrated Power Services
02.2021 - Current
Wind Turbine Technician
Evans Enterprises
01.2018 - 01.2021
Field Service Technician
Evans Enterprises
07.2016 - 01.2018
High School Diploma -
Everton
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