Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colby Cotham

Belton,TX

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at all previous employers. Skilled in training and mentoring, with a strong focus on achieving sales targets and operational excellence. Proficient in all Microsoft Office programs and can type 80-100 WPM. Have experience with entry level coding as well as data organization and entry,

Overview

11
11
years of professional experience

Work History

Driver

DoorDash
07.2022 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

Front of House Manager

Lively Coffeehouse and Bistro
04.2019 - 07.2022
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Completed payroll and onboarding for new hires
  • Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
  • Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.

Training Manager

Freddys Frozen Custard And Steakburger
08.2016 - 03.2019
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
  • Reduced onboarding time for new hires through the development of effective orientation modules.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
  • Mentored junior trainers and instructional designers in best practices for adult learning techniques and curriculum design methodologies.
  • Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.

Cashier

Walmart
04.2015 - 07.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Keyholder

Dollar General
08.2013 - 03.2015
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

Education

BBA - Business Adminitration

Texas A&M University - Central Texas
Killeen, TX
07.2024

Associates - General Studies

Temple College
Temple, TX
05.2018

High School Diploma -

Academy High School
Little River, TX
06.2013

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Clean Driving Record
  • Training and mentoring
  • Food Safety Compliance
  • POS system operations
  • Health and Safety Regulations
  • Employee Scheduling
  • Staff Supervision
  • Policy Enforcement
  • Billing oversight
  • Vendor negotiation
  • Team Leadership
  • Reliable and Responsible
  • Critical Thinking
  • Problem-Solving
  • Money Handling
  • Relationship Building
  • Customer Retention
  • Sales and Marketing
  • Inventory Management
  • Kitchen equipment operation and maintenance
  • Recruitment

Timeline

Driver

DoorDash
07.2022 - Current

Front of House Manager

Lively Coffeehouse and Bistro
04.2019 - 07.2022

Training Manager

Freddys Frozen Custard And Steakburger
08.2016 - 03.2019

Cashier

Walmart
04.2015 - 07.2016

Keyholder

Dollar General
08.2013 - 03.2015

BBA - Business Adminitration

Texas A&M University - Central Texas

Associates - General Studies

Temple College

High School Diploma -

Academy High School

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Colby Cotham