Colby C. Stein
Reisterstown,MD
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
9
9
years of professional experience
Work History
Park Ranger, Environmental Education and Interpretation
National Park Service
10.2024 - Current
- Represented the United States National Park Service as a front-line, uniformed Park Ranger
- Facilitated educational and interpretive programs (Including ACE) to an array of audiences with focus of K-12 students
- Created and presented programming that meets curriculum-based learning within Miami-Dade Public Schools
- Self-lead research on programming and creating programs. Including curriculum-based programming, web content, activities, and lesson plans that met educational standards.
- Conducted outreach programs by researching and developing presentations to align with the interest groups in park and out of park in local communities.
- Worked closely with schools, teacher, students, volunteers and interns.
- Facilitated teacher workshops that provided special certifications through Miami Dade Public Schools
- Lead groups of up to 70 participants from diverse backgrounds and learning abilities
- Lead physically demanding activities including in humidity, heat, mosquitos, deep water, boating, canoeing, kayaking, and on rugged terrain.
- Knowledge of natural resource management
- Presented and array of programs:
- Snorkeling trips, canoeing, kayaking, hikes, boardwalks hikes, history talks, field science, and multi day camping programs
- Aiming to present information about ecology and history, allow for hands on scientific data collection, and identification of plants and animals.
- Programs including; Royal Palm Day, Hidden Lake Camp (3 day), Field Science (3 touch), Slough-to-Sea (two touch), Nature Play (Canoeing, Camping 101, etc.), Zoo Pine Rocklands, Canoeing, Nike Missile Site, Wet Walk, and Virtual programming (videos and web content)
- Preformed daily GARs to ensure group safety was priority
- Used classroom management skills
- Lead hikes in wilderness areas, wet walks, and accessible paths
- Used an array of interpretational techniques include ACE and the interpretive equation
- Submitting program statistics
- Including independent research and presentation
- Facilitated multi-day camping programs where students and teachers spend multi nights in a campground.
- Was the second in command helping to organize camp facilities and activities
- Was tasked with ensuring all sites were clean, safe, and ready for use
- Ensured all safety equipment and First Aid supplies was up to date and sufficient for participants
- Facilitated educational programs that met curriculum-based programming
- Facilitated canoeing programs/activities
- Facilitated virtual programming and web content/videos using an array of multimedia platforms including PowerPoint, Zoom, Teams, etc.
- Maintained government vehicles
- Managing and created SOPs for vehicle management and inventory
- Created an SOP to ensure vehicles were being managed properly and data was entered correctly
- SOP included routine maintenance checks, cleanings, and proper use
- Ensured mileage was recorded by users
- Submitted vehicle mileage statistics and use on a timely manner
- Created an SOP to help track and maintain educational program supplies and equipment
- Program supplies included: Field Guides, laminated hydrology charts, props (scools, alligator teeth, limestone, etc) First Aid supplies, etc.
- Ensured supplies was tidy and up to date
- Made inventory check lists
- Organized inventory as needed
- Planned, facilitated, and conducted formal and informal outreach programs to schools and community events
- These programs included Zoo days where a ranger would lead a hike and talk about the organisms found both in the zoo habitat and in the Everglades ecosystem
- The Miami Book Fair; tabling with props
- Slough to Sea where children were taken through a hike in the Freshwater Slough then taken to snorkel in the Florida Bay (2-day duration)
- Nike Missile day
- Career days
- Festivals
- Virtual programming
- Virtual programs were offered to participants worldwide
- Had to ensure program was age appropriate, would cater to diverse groups that aligned with state and national education standards
- Experience in field and as the tech support
- Knowledge of two-way radios
- Assisted Visitor Center during peak season
- Centers including Shark Valley and Ernest F.Coe
- Visitor services including hiking and biking advice, junior rangers, general park knowledge
- Roving
- Assisting with visitor inquiries and submitted statistics
- Added to safety culture
- Identifying and reporting safety issues
- Created safety tailgates
- Organized and supplied all first aid supplies and ranger kits
- Full-Time Seasonal, 40 hours
VIPNation, 100x, Sofar , Please and Thank you, 237 Global, SuperFan
VIP Assistant
09.2024 - Current
- Coordinate VIP experiences for events up to 1000+ fans
- Assist touring teams and venues to execute memorable fan experiences
- Team, organizational, and time management skills to effectively complete tasks
- Ability to recognize and resolve problems
- Day Shifts, undetermined hours
Kids Counselor/Maintenance
Bar Lazy J
05.2025 - 09.2025
- Lead interpretational programming for guest of all ages with main focus of ages 3-13
- Ability to have classroom management
- Interpret history and provide educational exploration
- Lead night programming
- Preformed self-lead research to create age appropriate programming
- Lead weeklong programs
- Maintain and log program materials
- Develop lesson plans and activities that meet company standards
- Assisted with animal care of farm animals from cattle to horses
- Lead safety trainings and added to work safety culture
- Identify and report safety issues
- Ensuring group safety in rough terrains
- Ability to work with a team of diverse individuals and guests
- Lead physically demanding activities including horseback riding, hiking, river wading, archery, and roping
- General maintenance including repairs in cabins, grounds keeping, barn chores
- Use of machinery and tools to preform tasks
- Barn work including feeding, tacking/untacking, watering, and turning in/out
- Housekeeping, turnover service before new guests arrived
- Food Service
- Waitressing and bussing
- Full-Time Seasonal, 40 hours
Safety Supervisor
PADONIA
05.2024 - 10.2024
- I was hired to help train and supervise the seasonal lifeguard staff of 40 individuals. This included weekly Inservice training to review the Redcross Lifeguard standard.
- Trainings included First Aid and CPR/AED use and practices, Knowledge of the EAP and what to do when it is activated, Rescues/save techniques, backboarding, rule enforcement, etc
- Creating reminders and announcements in order to communicate any changes to procedures or rules.
- Scheduling staff to ensure the entire park met safety needs. This included safely lifeguarding 5 pools, a splash pad, and ensuring a pool operator was on staff at all times.
- Entering payroll using the ADP payroll system.
- Checking and approving payroll for entire lifeguard staff
- Correcting any issues such as missed punches, changed shifts, or added overtime
- Assisting with events from weddings, commercial picnics, swim meets, and holiday events.
- Was tasked with setting up of tables, chairs, tents and decorations.
- Helped to staff and manage events
- Advising on safety and reporting of any incidents/issues.
- Changed safety protocols to better meet safety standards, ensured all safety equipment was up to date and all certified staff members knew where equipment was located.
- Ensured grounds were safe for patrons.
- Identifying and reporting safety issues
- Daily checks of all facilities
- Removing hazards such as large branches, trash, broken tables and grilles, etc.
- Ensuring all bathroom facilities were cleaned to health code standards
- Advised on electric boat use and maintenance and trained staff how to properly help customers when in use.
- Reported to medical emergencies from small cuts to compound fractures and cardiac arrest
- Advised and helped to improve paperwork regarding incidents
- Paperwork was outdated and needed to be brought up to standards
- Ensured staff knew where to find paperwork and how to fill it out
- Preformed visitor services in both park and office setting
- Full-Time Seasonal, 40 hours
Community Supervisor II Aquatics Manager
Baltimore County Recreation and Parks
04.2022 - 11.2023
- Supervise three revenue generating parks: Rocky Point Park, Miami Beach, and the Loch Raven Fishing Center
- Directed and oversaw all aspects of the day to day operations of the parks and facilities
- Responsible for one of the only revenue generating operations within the department, that also included a majority seasonal staff and operation.
- Creating SOPs for each individual park and for the enterprise as whole
- Due to the establishment of the enterprise in 2022, no facility had any operating SOPs
- I created the first SOPS for each park and for the enterprise as a whole
- Including pre and post season operations, in-season operation, permitting, rentals and fees, hiring processes, staff and volunteer training, POS system and policies, emergency protocols, and special event procedures.
- Reconciling revenue approximately $1,000,000 in the 2022 season and $820,000 in the 2021 season
- Responsible for generating an almost 18% revenue increase in the 2022 fiscal year after implementing new fee schedules.
- Responsible for collected fees/monies for all facilities.
- Responsible for procurement card purchases and reconciling receipts
- Was responsible for a monthly budget of $10,000 that was to be used between the three park facilities.
- Purchases ranged from motor parts to toilet paper.
- Being able to track spending and categorize purchases during reporting using Workday
- Budgeting and spending of revenue
- Budget was based on revenue, in 2022 I had a budget of $1,000,000
- Had yearly budget reviews where I had to determine where best to spend revenue based on park needs. In 2021 a new fleet of john boats were purchased to retire 20+ year old boats. New kayaks were purchased to implement programming and offerings to the public.
- Budgeting for new positions to better suit the park needs.
- Proposing large purchases to procurement office. ex: a new safety boat, Kubota, boat trailers, electric motor and battery purchases, etc.
- Creating fee schedules
- Program fees, event tickets, rental fees, entrance fees, etc.
- These fees were implemented county wide
- Accepting and reconciling fees
- Programming POS systems using administrative access
- Responsible for the hiring, training, and firing of employees
- 42 seasonal positions that I trained. These positions included Managers, Assistant Managers, Lifeguards, Boat Attendants, Watersport Attendants, and Cashiers.
- Trained staff, volunteers, and interns.
- 3 full time park rangers that reported directly to me.
- Responsible for onboarding paperwork and assisting HR with the process
- Responsible for training lifeguards and certifying them in Redcross Waterfront Skills
- Training staff on a POS system and fee collection
- Responsible for conducting performance-based reviews on a bi-annual basis for fulltime staff and mid-season for seasonal staff
- Coordinating volunteers
- Creating watersport and educational programming
- Responsible for implementing the Baltimore County Kayak Share Program. This program allowed individuals to purchase a membership to have park and kayak access at 4 different locations during the summer month.
- Implemented kayak, SUP, and paddleboat rentals for the first time at the beach locations
- Held the May Day Faerie Festival where 6,000 individuals attended. The event grossed $130,00 over a two-day period. Event set up/planning included finding vendors, requesting stages, tents, porta-potties, emergencies personnel, permits, extra staffing, ticketing, etc.
- Assisted with many county wide events from Halloween, gay pride, fall and spring festivals, holiday events, conferences, etc.
- Lead groups on kayaking, canoeing, and boating programs
- Biking tours/programs
- Work with local partners and environmental groups
- Boardwalk hikes and ecology/history talks
- Managing the natural resource to ensure wildlife and visitors have a safe interaction
- Interpret the local ecosystem and history
- Including independent research and presentation
- Maintaining government equipment including electric and gas motorboats, kayaks, SUPs, paddle boats, and row boats
- Including repairing electronic parts in motors, replacing seats in kayaks, fins on SUPs, etc.
- Scheduling maintenance and winterization for two motorboat
- Storage and upkeep of rental equipment in the off-season
- Creating and implementing schedules
- Schedules included operating hours of 5am-8pm with ranges of rental and swimming hours
- Had to ensure each park was staffed with appropriate management and safety team members
- Creating onsite interpretive service, including development of daily work schedules that include tours of duty and location of assignments for the supervisor's approval.
- Develops interpretive materials such as pamphlets, exhibits, and signs
- Tracking and reporting payroll
- Used Workday payroll system to enter and approve payroll of all employees
- Entering time for all staff members on a bi-weekly basis
- Approving time and time off for full time staff
- Creating/filing daily reports, bank deposits, and other paperwork including accident reports and maintenance requests
- Daily attendance numbers were recorded and reported
- Bank deposits had to be created and dropped off daily
- Any other paperwork including incident reports and entering maintenance requests as needed
- IT requests
- Maintaining government and park facilities, cleanliness, and safety in high public use areas
- Identifying and reporting safety issues
- Upkeep of three beaches, bathhouses, picnic pavilions and groves, fishing piers, boat ramps, playgrounds, and rental/concession centers.
- Would make repairs as needed from replacing boardwalk boards, park signs, and small plumbing issues.
- Created and implemented new signage as needed. (rules, parking, building names, trail heads, etc.)
- Create maintenance requests for any safety issues or facility concerns
- Operate and maintain machinery (Vehicles, 4x4, tractor, weedwhacker, safety boats, etc.)
- Tracked mileage and vehicle usage
- Maintained maintenance logs for equipment
- Ensured equipment was brought in for maintenance as needed and would winterize boats
- Basic Carpentry knowledge
- Needed to repair fencing, picnic tables, kayak racks, boardwalks, etc.
- Helped to construct kayak racks, SUP racks, and specially outfitted Jon Boats to better suit the operational needs
- Carved trail signs using a router
- Basic plumbing knowledge
- Ability to repair sinks/toilet leaks
- Knowledge of turn off valves to stop water flow
- Understanding and reporting issues with sewage pumps/grinders
- Basic knowledge of electrical and powerboat motors
- Knowledge of POS system
- Would program the Clover POS system with fees and taxes
- Entrance fees, rental fees, and concession fees.
- Had to create revenue reports for the finance department monthly
- Lifeguard training/instructor
- Certifying individuals for lifeguard, waterfront skills, and CPR/FA/AED
- Monthly Inservice trainings; CPR, First Aid, AED, and, backboard/rescue board skills
- Enforcing park rules and regulations
- Trained staff on park rules and regulations to ensure visitors were well informed.
- Preformed rule enforcement
- Was able to write tickets for small offense
- Assisted and advised on traffic control during popular days and events
- Descalated situations as needed
- Would ask for further law enforcement help as needed
- Facilitated traffic control during peak visiting hours
- Assisting in emergency situations
- Preforming first aid from minor cuts to compound fractures and cardiac emergencies
- Responding to missing children reports
- Responding to reports of threats from individuals
- Descalating situations
- Ensuring staff knew the EAP protocols
- Attending community meeting and townhalls to better build a relationship with the community and address concerns.
- I was one of two safety supervisors for the department
- Would attend monthly meetings with all departments and report back what was learned and if policies had changed
- Would advise on safety measures including checking facilities had AEDs, staff were trained in CPR/FA, proper first aid equipment was in place, emergency numbers were posted and easily accessible, events were properly staffed, etc.
- Created paddling trails using GPS mapping applications
- These trails included basic to advanced levels
- Knowledge of two-way radios
- Multi-park communication
- Communicated with local law enforcement and fire rescue
- Installing and removing swim lines and buoys to ensure safe swimming and boating zones within state waters, partnering with state officials
- Enforcing safe boating practices
- Assisting other park facilities
- These include an agricultural park where I helped to oversee programming and animal care of livestock; OTTB, pigs, goats, poultry, etc.
- Recreation facilities where I oversaw after school/educational programs for youth
- Other nature centers through the county where I helped with daily operations and assisted during staffing shortages
- Preforming visitor services
- Providing rental information and agreements
- Issuing permits; boating, events, special use, etc.
- Providing information to visitors about the park and area
- Physically demanding activities and working in rugged terrain in an array of weather conditions
- Knowledge of natural resource management
- Permanent Full-Time, 40 hours
Sales Representative
Jolyn Clothing Company
01.2020 - 04.2022
- Maintained stock valued upwards of $50,000
- Tracked sales, receipts, and revenue.
- Created invoices and reports
- Sold merchandise at events
- Included travel over multiple states.
- Setting up and breakdown of “pop-up” shops
- Understanding of a POS system
- Responsible for collected fees/monies
- Part-Time, 30 hours
Activity Specialist
Baltimore County Recreation and Parks
Baltimore county, MD
09.2018 - 04.2022
- Developed and presented educational based interpretational programming that met curriculum-based learning, outreach to audiences of special interest, and to local communities.
- Programming was aimed to reach audiences of all levels. Programs ranges from day long to multi day Programs included Hikes, Bow and Arrow Making, Vernal Pond Wading, Bird Spotting, Story Telling, Night and Dark Sky Programs, boardwalk hikes, history talks, and canoeing and kayaking for in school and in park audiences.
- Ability to lead groups and programs through an array of ecosystem challenges from rugged terrain to humidity and mosquitoes
- Handling and ensuring safety of animal ambassadors when it was used for programs and ensuring safe transport during away programming.
- Recording and submitting statistics before and after programing to ensure safety and report participant numbers.
- Represented the parks at festivals and events, partner with environmental organizations, create interpretive media such as exhibits and program flyers, and
- Assist in training new staff, interns, and volunteers.
- Helping with large scale events including set up of tents, stages, concessions, booths, vendor areas, day of activities including running activities, assisting with traffic and parking control, responding to emergencies, and break down of events.
- Leading kayaking and canoeing programs
- This included camp groups and daily tours
- Ages for camp ranged from 7-13
- Daily program ages ranged from 5-75
- At times had to town individuals back to dock due to exhaustion or changed wind patterns
- Animal Care Animal care included caring for all resident ambassadors (Reptiles, Amphibians, Small mammals, and Livestock).
- Create interpretive flyers, programs, brochures, and exhibits.
- Training staff, visitors, and interns
- Identifying and reporting safety issues
- Park Maintenance:
- Had to do routine trail and building checks to ensure everything was safe and or secure. General building maintenance including repairing boardwalks, railing, exhibits, small plumbing issues, removal of fallen trees or branches using chainsaw and other heavy equipment, lawn care, janitorial duties, and vehicle maintenance.
- Customer Service
- Answering visitor inquiries
- Assisting and preforming daily operations in a visitor/nature center
- Knowledge of natural resource management
- Preforming visitor services
- Providing rental information and agreements
- Issuing permits; boating, events, special use
- Providing information to visitors about the park and area
- Assisted during the Covid-19 pandemic at testing and vaccination sites
- Was tasked with line and crowd control
- Sorting individuals into certain lines
- Assisting moving equipment and medical supplies
- Handing out documents post vaccine or testing
- Knowledge of PPE use
- Part-Time, 20 hours
Beach and Park Manager
Baltimore County Recreation and Parks
Baltimore county, MD
05.2017 - 09.2021
- Scheduling and managing a staff of twenty individuals
- Filling out daily reports, bank deposits, accident reports
- Maintaining park cleanliness and safety
- Maintain two parks: Rocky Point Park and Beach (Essex, MD) and Miami Beach (Middle River, MD)
- Upkeep of three beaches, bathhouses, picnic pavilions and groves, fishing piers, boat ramps, and playgrounds.
- Operate and maintain machinery (Vehicles, 4x4, tractor, weedwhacker, etc.)
- Basic carpentry knowledge to repair fencing and picnic tables
- Natural resource management of natural areas including beaches and trails
- Knowledge of cashier functions and customer service
- Trained individuals about register functions and basic customer service skills
- Trained staff, volunteers, and interns.
- Identifying and reporting safety issues
- Lifeguard training
- Inservice trainings; CPR, First Aid, AED, and, backboard/rescue board skills
- Keeping track of inventory including tools, cleaning supplies, toiletries, etc.
- Enforcing park rules and regulations
- Assisting in emergency situations
- Missing children, medical emergencies, disputes, etc.
- Leading camps and other groups on daily kayak and canoe program
- Leading interpretational programming to a diverse background of people from k-12 to adults
- Paddling required
- Including independent research and presentation
- Preforming visitor services
- Providing rental information and agreements
- Issuing permits; boating, events, special use
- Providing information to visitors about the park and area
- Handling visitor inquiries
- Submitting program statistics
- Maintaining government equipment and facilities including vehicles, buildings, and visitor centers
- Full-Time Seasonal, 40 hours
Substitute Teacher
Baltimore County Public Schools
Baltimore County, MD
09.2019 - 03.2020
- Supervise students ranging from ages 5-17
- Taught in a multitude of schools that often times were classified as title one
- Used classroom management techniques
- Classroom management and safety was priority
- Time management skills
- Teach curriculum-based lesson plans
- Long term substitute: Physics and Chemistry
- Had to assume the role as teacher
- Created and implemented curriculum-based lesson plans
- Graded paperwork and entered it into the grading system
- Worked with other teachers to design lessons and understand curriculum
- Occasionally helped with office, lunch, and dismissal duties
- Full-Time, 40 hours
Center for Environmental Stewardship
Stevenson University
Owings Mills, MD
01.2019 - 05.2019
- This position was with my university where I helped to implement conservation missions and planned events. It was a short-term position as I graduated in the spring of 2019. I helped to implement a native garden, started and Earth Day Celebration Events, and help to promote sustainability measure within the school. I was lead in planning the Spring Serve Program which aimed to get students out to different sites around the state of Maryland that needed volunteer work. The work included helping to create new trails at a local nature center, painting dilapidated building for a local nonprofit sailing club, organizing tools at a local tool bank, and picking out liter from oyster shells that were going to be used for oyster reefs. We collected unused food and gently worn clothing at the end of each semester to donate to local shelters.
- Part-Time, 20 hours
Education
Bachelor of Science - Environmental Science
Stevenson University
Owings Mills, MD05-2019
Skills
- Grounds maintenance
- Incident management
- Wilderness navigation
- Outdoor recreation management
- Multilingual abilities
- Guided tours
- Public safety
- Facility directions
- Visitor assistance
- Visitor services
- Emergency response
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Effective communication
- Adaptability and flexibility
- Public speaking
- First aid certification
- Strong work ethic
- Team collaboration
- Food and beverage service
- Hospitality service expertise
- Professional appearance
- Verbal and written communication
- Safety procedures
- Cultural awareness
- Leadership qualities
- Interpersonal communications
- Emergency situations management
- Emergency response coordination
- Conflict resolution
ACTIVITIES AND INVOLVEMENT
- CPR, First Aid, and Lifeguard certification, ability swim, rescue, and self-water rescue.
- ICS 100
- S130 Wildland Firefighting
- S190 Introduction to Wildland Fire Behavior
- ACA Canoe Instructor Level 1 and ACA Paddlesports safety facilitator
- Canoe and kayak paddling skills (High-Proficiency)
- Chainsaw Certified Baltimore County Government
- Trailer Safety Training Baltimore County Government
- Scuba Diving certification
- MD Boaters Safety certification
- Experience walking/backpacking multiples miles per day in all conditions (buggy, humid, winter, hip deep water, etc)
- Physically fit; ability to lift heavy objects, walk/run for multiple miles, ability to swim and self-rescue.
- Able to work in physically demanding environments.
- Valid state driving license
- English and Spanish language proficiency
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Kids Counselor/Maintenance
Bar Lazy J
05.2025 - 09.2025
Park Ranger, Environmental Education and Interpretation
National Park Service
10.2024 - Current
VIPNation, 100x, Sofar , Please and Thank you, 237 Global, SuperFan
VIP Assistant
09.2024 - Current
Safety Supervisor
PADONIA
05.2024 - 10.2024
Community Supervisor II Aquatics Manager
Baltimore County Recreation and Parks
04.2022 - 11.2023
Sales Representative
Jolyn Clothing Company
01.2020 - 04.2022
Substitute Teacher
Baltimore County Public Schools
09.2019 - 03.2020
Center for Environmental Stewardship
Stevenson University
01.2019 - 05.2019
Activity Specialist
Baltimore County Recreation and Parks
09.2018 - 04.2022
Beach and Park Manager
Baltimore County Recreation and Parks
05.2017 - 09.2021
Bachelor of Science - Environmental Science
Stevenson University