Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Colby Edney

Portland,Oregon

Summary

I'm an accomplished senior customer specialist offering high performance development of associates and a sales driven mindset rooted in world class customer service. I have a proven track record of identifying and developing associates into top performers, cultivating strong bonds with my team, and going above and beyond with our company's community outreach.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Customer Specialist

CarMax
Vancouver, WA
01.2021 - Current
  • Developed solutions to complex customer problems, escalating as needed for resolution. Provided exceptional customer service and support to clients through phone, email, and in person inquiries
  • Trained new staff members using Carmax's onboarding program. Assisted in developing training materials for newly hired personnel relating to company policies and procedures that were custom tailored to XF stores and our needs.
  • Performed administrative tasks such around processing. Addressing things like LNR's, Titling Issues, rejections, etc.
  • Developed strong relationships with my team members by providing personalized assistance and support when they were handling more complex situations..
  • Led on- and off-site Carmax Cares events over the last year as the Carmax Cares Champion for my location. Ranked number two in the Seattle region for associate participation.
  • Was able to achieve the KPMs needed to be named to President's Club. The one associate at our location for the last two years. Also awarded two superlative awards one for highest miles per customer, another for highest customer satisfaction.

Senior Customer Specialist

Carmax 6090
Corpus Christi, TX
10.2018 - 11.2021
  • Buy and sell Cars at a high rate to drive business, bonus, and create a iconic customer experience for every customer that I intersected with. I was functionally sound in my role by the time I left this store. I feel I had a strong understanding of what was required to be a Senior CS.
  • Provided exceptional customer service and support to clients through phone, email, and social media inquiries.
  • Contributed ideas at weekly team meetings regarding new approaches to improve the overall efficiency of operations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer Specialist

Carmx - 6108
Tyler, TX
01.2017 - 10.2018
  • Buy and sell Cars at a high rate to drive business, bonus, and create a iconic customer experience for every customer that I interreacted with. My first cross functional store, learning and adapting to the cross functional environment and gaining expertise in multiple facets of the business.
  • Listened to customer requests and asked questions to provide effective solutions.
  • Researched answers to customer inquiries to provide accurate information.
  • Kept records of customer interactions, process customer accounts and file documents.

Sales Consultant

Carmax - 6045
Denver, CO
11.2016 - 10.2017
  • Buy and sell Cars at a high rate to drive business and create a iconic customer experience for every customer that I interacted with. My first Carmax location ever. Traditional store, here I learned to sell cars and address customer concerns and how to sell cars the Carmax way.

Online Sales Manager

Open Road Living
Lakewood, CO
01.2014 - 09.2014
  • Management. Answering any customer service questions or concerns that come up about our products or issues from shipping. Review any online postings for products made by the associates in my department. Conduct weekly quality checks on all posted items for sale, and items shipped by associates. Scheduling for the department, as well handling any disciplinary action needed for associates.
  • Executed ad campaigns on search engines and other websites to research and implement latest digital marketing strategies utilizing social media.
  • Worked with multiple internal and external resources, taking ownership in achieving digital marketing and revenue goals.
  • Launched and maintained eCommerce site with continued optimizations to deliver outstanding customer experiences.

Manager

Tucker's Tackle & Seafood
Galveston, TX
08.2010 - 09.2013
  • Management. Make sure the location functions effectively, ordering of tackle and sea food products from various vendors to maintain stock. Creating the employee schedule and maintaining the quality of product offered to customers. Customer facing position, selling and suggesting various tackle or seafood items to customer based on experience.

Shift Lead

Stone Road Farm & Garden
Kilgore , TX
09.2009 - 05.2010
  • Preparing feed orders for shipment or pickup, ordering of bovine and equine feed supplements and medications, customer service, and delivery of prepared orders.

Education

Associate of Science - Medical Radiologic Technology

Galveston College
Galveston, TX
07-2013

Skills

Associate Development

Company Product Knowledge

Teamwork

Analysis & Decision Making

CPR Certified

Asset Review

Carmax Cares Experience

Service & Processing AOR Experience

Certification

  • CPR Certified

Accomplishments

  • Carmax Presidents Club Winner 2023
  • Carmax Superlative Award Winner 2023 - Highest Miles Per Customer
  • Carmax Superlative Award Winner 2023 - Highest Customer Satisfaction Score
  • Carmax Presidents Club Winner 2022

References

References available upon request.

Timeline

Senior Customer Specialist

CarMax
01.2021 - Current

Senior Customer Specialist

Carmax 6090
10.2018 - 11.2021

Customer Specialist

Carmx - 6108
01.2017 - 10.2018

Sales Consultant

Carmax - 6045
11.2016 - 10.2017

Online Sales Manager

Open Road Living
01.2014 - 09.2014

Manager

Tucker's Tackle & Seafood
08.2010 - 09.2013

Shift Lead

Stone Road Farm & Garden
09.2009 - 05.2010

Associate of Science - Medical Radiologic Technology

Galveston College

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