Colby Enoch
Tamworth,NH
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Experienced Office Manager and administration professional with 15 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
19
19
years of professional experience
Work History
Camp Counselor
Bear Camp Center for Sustainable Community
Tamworth , NH
2023.07 - Current
- Summers only (June - August)
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Coordinated and led group activities for campers and counselors.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Tracked attendance, checking off present individuals.
- Recognized and implemented safety standards to minimize incidents or accidents.
- Assisted in developing weekly lesson plans for various age groups.
- Provided positive and authoritative approach to guiding behavior by using age-appropriate limits and choices.
- Welcomed participants and directed to assigned areas.
Secretary
K.A. Brett School
Tamworth , NH
2022.08 - Current
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Maintained organized filing system of paper and electronic documents.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Provided administrative support to the Office Manager and other staff members.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Used effective web design skills and techniques to successfully communicate mission and values of organization.
Hospitality and Concessions Manager
Barnstormer's Theatre
Tamworth , NH
2022.05 - 2024.09
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Coordinated concession team, food preparation and storeroom operations.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
- Participated in planning and production, properly handling food surpluses and cost control.
- Purchased food items, supplies and equipment in alignment with strict budgets.
- Administered payroll for 8 team members and addressed discrepancies in compensation.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Enhanced sales by promoting wine & beer products.
- Maintain excellent relationships with vendors
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Maintained database of housing resources, landlords and management companies.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Communicated effectively with owners, residents and on-site associates.
- Kept properties in compliance with local, state and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Scheduled work hours for 8 employees to achieve adequate manpower coverage.
- Remained available 24 hours daily to respond to guest needs, complaints or inquiries.
Supervisor
CruCon Cruise Outlet
Moultonborough , NH
2010.03 - 2022.04
- Created and maintained a Customer Loyalty Program for return guests
- Maintained gift card logs, loyalty database and Referral Rewards program
- Multi cruise line marketing and promotional offers
- Building webpages for cruise line and site content
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Assistant Manager
Curves For Women
Meredith , NH
2006.06 - 2010.03
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Registering new clients and tracking memberships
Chef Assistant
Canoe
Center Harbor , NH
2005.07 - 2008.06
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef and waiting staff's needs.
- Assisted in menu preparation, making suggestions and researching recipes compatible with existing menu items.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Unloaded delivery trucks, verified contents against invoice and properly stored food items.
- Implemented successful cross-marketing strategies such as food and wine pairings.
- Wrapped, dated and stored food in refrigerators under standardized temperature for future uses.
- Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
- Limited portion sizes and used garnishes to control food costs.
- Observed established recipes, portions, and methods while cooking food to fulfill guest's preferences.
- Helped design, create and implement outlet menu changes to attract customers and boost sales revenue.
Education
Certificate of Computer Programing - Computer Engineering Technology
Granite State College
Concord, NH2025-09
Bachelor of Business Administration - Accounting And Business Management
Southern New Hampshire University
Hooksett, NH09.2023
Skills
- Priority Management
- Business Processes and Procedures
- Performance Motivation
- Shrinkage Prevention
- Performance Tracking and Evaluations
- Resolving Complaints
- Administration and Reporting
- Microsoft PowerPoint
- Supervising Employees
- Microsoft Access
- Microsoft Office
- Adobe Photoshop
- Dreamweaver
- Telephone reception
- Expense Reporting
- Office Supply Management
- File Maintenance
- Scheduling
- Staff Management
- Mail handling
- Spreadsheet development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members.
- Employee Choice Award 2017
- Collaborated with team of 4 in the development of CruCon Loyalty Program.
- Supervised team of 8 staff members to provide concessions to hundreds of patrons nightly
- Secured donations of beer & wine sponsorships
Timeline
Camp Counselor
Bear Camp Center for Sustainable Community
2023.07 - Current
Secretary
K.A. Brett School
2022.08 - Current
Hospitality and Concessions Manager
Barnstormer's Theatre
2022.05 - 2024.09
Supervisor
CruCon Cruise Outlet
2010.03 - 2022.04
Assistant Manager
Curves For Women
2006.06 - 2010.03
Chef Assistant
Canoe
2005.07 - 2008.06
Certificate of Computer Programing - Computer Engineering Technology
Granite State College
Bachelor of Business Administration - Accounting And Business Management
Southern New Hampshire University
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