Summary
Overview
Work History
Education
Skills
Certification
Awards Recognition
Extracurricular Activities
References
Timeline
Generic

Colby Fournier

Derry,NH

Summary

Friendly Help Desk Technician with 1 year of quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Tech Support

Wentworth Institute of Technology
10.2022 - Current
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.

Front End Assistant Manager

Market Basket
08.2019 - Current
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 21 checkout stations to verify adequate cash supply.

Education

Bachelor of Science - Computer Science

Wentworth Institute of Technology
Boston, MA
08.2026

Pinkerton Academy
Derry, NH
06.2022

Skills

  • Java
  • Python
  • Computer Systems
  • Technical Installations
  • Greeting Visitors
  • Program Installations
  • Customer Service
  • Till Counting
  • Team Oversight
  • Webpage Design
  • Graphic Design

Certification

  • CompTIA ITF+, 01/2022
  • CompTIA PCPro+, 06/2022

Awards Recognition

  • National Technical Honor Society
  • World Language Honor Society
  • Academic Honor Roll

Extracurricular Activities

High School:

- Model UN Member (2018-2020)

- Mock Trial Member (2019-2020)


College:

- Gaming Club (2022 - present)

- Milk Club (2022 - present) (Currently serving as Treasurer for the Milk Club)

References

- Timothy Knowles (Former Front End Manager)

        Market Basket, Londonderry, NH (October 2020- October 2022)

        (603) 918-1234

- Lauren Voorhies (Former Front End Manager)

        Market Basket, Londonderry, NH (May 2023 - October 2023)

        (603) 434-3780

- Colin Lambert (Current Front End Manager)

        Market Basket, Londonderry, NH (July 2022-present)

         (603) 434-3780

- Rebecca Engel (Technical Support Student Worker Supervisor)

        DTS Tech Spot at Wentworth Institute of Technology (October 2022 - present)

         (617) 989-4425 

Timeline

Tech Support

Wentworth Institute of Technology
10.2022 - Current

Front End Assistant Manager

Market Basket
08.2019 - Current

Bachelor of Science - Computer Science

Wentworth Institute of Technology

Pinkerton Academy

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Colby Fournier