Colby Gibson
Macomb
Summary
Dynamic Account Manager with a strong background in relationship building and operational efficiency. Skilled in problem-solving and staff training, committed to improving service delivery and fostering long-term client partnerships.
Overview
13
13
years of professional experience
Work History
Operation/Account Manager
Allied Universal Security Services
Southfield, MI
09.2023 - 03.2026
- Managed client accounts to ensure service delivery met operational standards and customer satisfaction.
- Developed and maintained strong relationships with clients, addressing inquiries and resolving issues proactively.
- Coordinated logistics and security operations for multiple accounts, optimizing resource allocation to meet client needs.
- Evaluated service performance metrics, recommending enhancements to improve efficiency and effectiveness of operations.
- Implemented process improvements that streamlined workflows, reducing response times to client requests by enhancing communication channels.
- Collaborated with cross-functional teams to align security protocols with client expectations, ensuring compliance with industry regulations.
- Developed strong relationships with key clients, leading to improved customer loyalty and long-term partnerships.
- Developed custom solutions for clients based on their unique needs and objectives, delivering tailored services that exceeded expectations every time.
- Negotiated contracts with clients, ensuring mutually beneficial terms while maximizing profitability for the company.
Asset Protection Manager
Walmart
Springfield, IL
01.2019 - 02.2022
- Developed and implemented loss prevention strategies to mitigate theft and fraud.
- Conducted regular audits of inventory and operational procedures to ensure compliance with company policies.
- Trained and mentored staff on asset protection protocols and emergency response procedures.
- Collaborated with law enforcement to investigate incidents of theft and recover stolen merchandise.
- Analyzed data trends to identify vulnerabilities in security systems and recommend improvements.
- Led initiatives to enhance physical security measures, reducing shrinkage rates across multiple locations.
- Monitored surveillance systems and conducted investigations into suspicious activities within the store environment.
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Implemented access control systems to safeguard sensitive areas of the business from unauthorized entry or tampering.
- Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
- Partnered with local law enforcement agencies to share information about potential threats or suspicious activity in the area.
- Controlled reduction of loss inventory by protecting company assets.
- Enhanced overall asset protection by implementing effective security measures and loss prevention strategies.
- Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and remediation of vulnerabilities within the organization.
Case Manager
Illinois Department of Human Services
Springfield, IL
02.2015 - 02.2019
- Coordinated client assessments to determine eligibility for services and support programs.
- Developed individualized service plans aligned with client needs and agency objectives.
- Monitored client progress, adjusting interventions to optimize outcomes and resource utilization.
- Facilitated communication between clients and service providers to enhance support systems.
- Conducted community outreach initiatives to promote awareness of available resources and services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Paraprofessional
SASED
Springfield, IL
06.2013 - 08.2015
- Supported classroom instruction by implementing individualized education plans for diverse learners.
- Assisted teachers in developing engaging educational materials and activities aligned with curriculum standards.
- Monitored student progress and behavior, providing feedback to educators to enhance learning outcomes.
- Collaborated with multidisciplinary teams to address student needs and optimize support strategies.
- Organized and maintained classroom resources, contributing to a structured learning environment.
- Led small group sessions, facilitating targeted academic interventions for struggling students.
- Developed and implemented strategies to improve student engagement and participation during lessons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Education
High School Diploma -
Lanphier High School
Springfield, IL06-2000
Skills
- Operational efficiency
- Sales support
- Cross-functional coordination
- Staff training and development
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Relationship building
- Team building
- Excellent communication
Languages
English
Full Professional
Timeline
Operation/Account Manager
Allied Universal Security Services
09.2023 - 03.2026
Asset Protection Manager
Walmart
01.2019 - 02.2022
Case Manager
Illinois Department of Human Services
02.2015 - 02.2019
Paraprofessional
SASED
06.2013 - 08.2015
High School Diploma -
Lanphier High School