Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colby Gilbert

Chandler,AZ

Summary

Results-driven executive with a proven track record in business operations and strategic planning. Expertise in leadership and staff development facilitates trust-building and effective communication across all levels of the organization. Successfully partnered with board members and C-suite executives to implement strategic initiatives that consistently achieve organizational objectives.

Overview

11
11
years of professional experience

Work History

Assistant Vice President, Global Financial Crimes

Bank of America
Chandler, AZ
04.2023 - Current
  • Reviews, analyzes, and makes recommendations on investigations, while identifying enhancements to ensure cases meet or exceed closure metrics
  • Reports facts of the investigation to senior stakeholders, assisting in identifying potential operational or compliance risks and partners with Global Financial Crimes Management and/or Front Line Units to resolve investigations
  • Reviews Suspicious Activity Reports in a timely and accurate manner for submission to regulators and/or law enforcement
  • Completes investigations and reports facts of the investigation to assist in identifying potential operational or compliance risks to the bank.
  • Performs quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liason in an investigative support role.
  • Maintains up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
  • Manages a portfolio of fraud cases, ensuring timely investigation and resolution in accordance with company policies.
  • Prepare and present comprehensive fraud analysis reports to senior management, enabling informed decision-making.

Loss Mitigation & Customer Experience Team Manager

Valon
Tempe, AZ
06.2022 - 04.2023
  • Developed and maintained policies, procedures, and job aids regarding Loss Mitigation efforts, while also providing training to the team on related material.ial.
  • Performed a complete review of loss mitigation applications and made loan decisions based on regulatory and investor guidelines utilizing information and documentation provided in the loan file.
  • Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
  • Managed portfolio of files throughout the entire Loss Mitigation process.
  • Maintained knowledge of regulatory requirements, investor/insurer guidelines and other relevant timeframes throughout the Loss Mitigation process.
  • Helped inform product development and enhancements by synthesizing and delivering servicing process/platform feedback to senior leadership.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Oversaw the recruitment, onboarding, and training of new team members, ensuring a quick adaptation to company standards.

Account Resolution Specialist III

Wells Fargo, NA
Chandler, AZ
08.2020 - 06.2022
  • Conducted research and analyzed accounts prior to initiating debtor contact by examining historical data and evaluating past resolution efforts.
  • Initially, called debtor to establish a reason for past due account situation and attempt to receive payment status of invoice(s) up to five days after due date. Once an arrangement for payment(s) had been established to bring the account current I followed up to ensure obligation had been satisfied. If it was determined that the invoice will be paid short, then I got the information to notify PM of a reason for short payment and amount and gathered information necessary for chargeback to client.
  • Monitored invoices to determine aged status; if an invoice has aged 60 days, I notifed the AE for possible hold on cash reserves for the amount of the invoice, if an invoice had aged 90 days I initiated the process to be charged back to the client’s reserve account. If it has been determined that the debtor will not pay or is being uncooperative, I first involved the client in the resolutions process and escalated from there as necessary.
  • Ensured an appropriate and complete set of record resolution notes in cadence of the above facts.
  • Collaborated with other departments on escalated cases involving complex issues.
  • Coordinated with legal department on litigation processes for non-responsive debtors.

Loss Mitigation Specialist

Shellpoint Mortgage Servicing
Chandler, AZ
03.2020 - 08.2020
  • Used manual and automated calling strategies to locate and contact delinquent homeowners; analyzed their financial information and identified their issues; and set up customized payment solutions that cure their delinquencies and satisfy the business objectives of the clients and company.
  • Handled multiple mortgage products that were 60+ days delinquent, as governed by investor, departmental, and legal guidelines.
  • Maintained updated loan files to ensure a comprehensive record of every homeowners account activity.
  • Helped prevent foreclosure through various loss mitigation options (e.g. modification, forbearance, etc.).
  • Contacted homeowners by mail or phone; increased contact frequency as delinquency increases.
  • Worked with property inspectors, appraisers, real estate agents, etc.; arranged inspection or evaluation services.
  • Reviewed and negotiated liens and judgments to help clear the title and protect the homeowner and investor.
  • Reviewed homeowner financial records (e.g. statements, tax returns, credit reports, etc.) to determine the best loss mitigation solution for them.
  • Ensured all legal requirements were met before a foreclosure sale.

Legal & Commercial Collections Manager

Cedar Financial
Calabasas, AZ
07.2014 - 11.2019
  • Managed commercial and legal teams in a high production, deadline driven, and accuracy intensive environment.
  • Facilitated connection to vast network of attorneys, relayed updates to clients and attorneys to ensure a clear understanding was provided throughout the process from start to finish.
  • Monitored suit processes to ensure timely production.
  • Took any necessary steps to achieve collection whether it be hiring a private investigator, levy or garnishment of debtor’s funds.
  • Ensured that all deadlines were met within the legal process to ensure timely collection.
  • Collected on behalf of U.S. Department of Education and Polizia di Stato (National Police Force of Italy), while complying with federal, state and international laws regarding debt collection practices.
  • Conducted training sessions covering specified areas such as on-the-job training, use of computers and software, interpersonal skills, quality & process issues, and product knowledge.
  • Assisted attorneys in preparing for hearings, depositions or trials by organizing files containing notes, documents and other materials needed for the proceedings.

Education

Associate Of Business Administration -

Southern Utah University
Cedar City, UT

Skills

  • Effective Decision Analysis
  • Conflict Resolution Expertise
  • Talent Acquisition
  • Negotiation
  • Cost Analysis
  • Organizational Growth Strategies
  • Departmental Procedure Development
  • Oversight of Process Management
  • Staffing and Performance Coaching
  • Operational Efficiency Management

Timeline

Assistant Vice President, Global Financial Crimes

Bank of America
04.2023 - Current

Loss Mitigation & Customer Experience Team Manager

Valon
06.2022 - 04.2023

Account Resolution Specialist III

Wells Fargo, NA
08.2020 - 06.2022

Loss Mitigation Specialist

Shellpoint Mortgage Servicing
03.2020 - 08.2020

Legal & Commercial Collections Manager

Cedar Financial
07.2014 - 11.2019

Associate Of Business Administration -

Southern Utah University

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Colby Gilbert